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Mildred M

1 reviews | Active since Apr 2022

06 Apr 2022, 12:55

Contract automatically renews after end date of agreement

Im really unhappy and furiously feed up with Cell c,my contract started 2019 and ended last year June 2021. They kept on with The deduction until today 07.04.2022..they claim that I have an outstanding 4684rand and that they have been sending me data. They say after the contact end date it automatically resumes again, without my concern. I called cell c and asked them to check the database if I was really receiving the data and track if it was used because I am not going to pay the balance that I don't know where it comes from..Funny thing is that they still deducting 499r of the package amount which includes laptop n router plus data but they say I was recieving data..so basically I m paying 499r for 10g. They gave me a case number ***.. I regret ever opening an account with Cell c, and I will never refer anyone to this nightmare. Today my credit score is a mass in the name of Cellc..I will take this forward ..

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Replies (3)
Cell C
Cell C's reply06 Apr 2022, 14:00
Official
Good day Mildred

Thank you for contacting us.

Referring to the subscriber agreement terms and conditions you are required to provide a 30 days cancellation notice to have your contract cancelled. Should you not do so your contract continues on a month to months basis.  We will be in touch to assist with the cancellation. 

^NT
MM
Mildred M's update06 Apr 2022, 18:19
Reviewer Update
I called after noticing that the contract was over and they have been deducting from the account for two months and I reversed the other amount and fone to cancel the contract all was said is that a consultant will call me back to help with the process of canceling the contract. The service is poor because those people assisting like to talk one thing time and time and they like to argue a lot they really don't like to move forward and help with the problem. How can you guys keep giving me data for more than three month and receive no payment and still continue to give while during the contract If i didn't pay you guys will block the sim. This is bad for ur business because we will never refer or encourage people to have account with u guys. This service is really not professional. I won't pay for something I didn't receive, I want records of data being send to me and records of it being used by me..and kindly explain why was 499r being deducted for data only.
MM
Mildred M's update07 Apr 2022, 14:17
Reviewer Update
I called with work numbers *** after two months. And I was told someone will call me back with the process of contract cancellation. I don't understand this though I remember not paying on time and the sime was not working so how come you guys send me data all this time and with no payment and u don't even call to check with me? This is totally unprofessional .