Contract Account Handling & Administration by Cell C Staff HIGHLY *********** and Inconvenienced Me!

I have an existing contract with cell C, which was a Connecter Deal that I go in 2021, for around R80. That contract was still in place. I contacted Cell C to get 2 new lines ( an additional 2 contracts) for Samsung S23 Ultra, which I qualified for. The agent at the call centre did not follow my request. Instead she upgraded my old line and there came a delivery for One contract - only one phone arrived for a Samsung S23 Ultra. I called to ask what was going on and to my amazement, my old Connecter deal had been cancelled or rather "Upgraded". This was mistake number 1 by Cell C. When I realised I am not getting assistance from the call centre, I visited a Cell C store in Eastrand mall, they called the Cell C Call centre to inform them that I was incorrectly upgraded firstly, secondly only one additonal contract was issued instead of 2. They came to a consensus that I would be given my old Connecta contract back, they concluded I would remain with the phone that was delivered through the call centre and the store would issue the second S23 Ultra contract , which was missing. I then had 3 contracts in place, which is what the agent was supposed to do initially. Suddenly some days after month end, I receive a message about suspension of services on all my lines.I call to enquire and we are told by an agent in the call centre that the banking details were incompletely captured, hence the debit was not processed successfully. She then captures debit dates and bank account details afresh and advises that we will receive a debit in April , however we must now make provision when it was not our fault in the first place. We then receive a message from Cell C stating that the 1st (FIRST) invoice has been inssued and prorated to debit on 27th April. When we call to find out if this message means the query has been resolved and would our services be open again, we get told By Mandisa that the incompetence of capturing is our fault. She states that the debit order bounces, which in actual fact, the debit did not collect due to incomplete bank details captured by her colleagues. She progresses to transfer us to the que of callers after we specifically asked to speak to a Team leader/Manager. She without explaining to the next agent, who was not a Manager by the way, transfers us and we are left helpless. The debit date or bank detail capturing was not our fault. The incorrect upgrade was not our fault. The missing contract and phone was not our fault. We are valuable customers who bought 2 Cell C contracts, Samsung Ultra on contract and we have treated like we are obtaining such high standard phones for free. Moreso, I have been a contract customer to cell c for years and this is the type of treatment we get. This is utter incompetence, tiring , inconviniencing and highly inconsiderate! I request that management follows this case and fixes this matter and shows that they are customer centric because this is highly demeaning to me as a customer who continues to be concerned and follows up on my usage and contracts. I am highly dissapointed.