***** Contract Account

I fell victim to identity ***** when an unauthorised contract account was opened using my ID number in 2018. My awareness of this incident occurred in 2020 when I tried to open a new account and discovered that Cell C had red-flagged my ID number. Subsequently, I took the necessary steps by visiting a Police Station to obtain an affidavit. I proceeded to report the issue to SAFPS (South African ***** Prevention Service), resulting in the issuance of a ***** letter.

However, despite these efforts, as of 2023, the *****ulent account remains present on my credit profile. Cell-C has not taken the necessary actions to remove the account associated with my ID number. In response, I have engaged with Cell-C multiple times to address this matter. They directed me to their ***** department, where I was asked to provide a letter from the credit provider confirming the *****ulent nature of the account's opening. Regrettably, Cell C has been reluctant to issue this letter.

In my attempt to pursue this matter further, I sought a case number from the Police Station, but encountered challenges as they required specific details such as the crime scene and the modus operandi used in the *****. Despite my efforts, I was unable to meet these requirements and consequently couldn't obtain a case number. Upon returning to Cell-C, I sought assistance across various departments, yet I was unable to obtain the information needed regarding the location where the *****ulent account was established and the method employed to carry out the *****.

Frustratingly, my attempts to resolve this issue have led to little progress. I have been consistently contacting Cell-C to address this matter, but unfortunately, their response has been inadequate. The persistence of this ***** account under my name continues to negatively impact my credit score.

In light of these circumstances, my primary objective is to have the *****ulent account removed from my credit profile. I am determined to rectify this situation and restore the integrity of my credit history