sK
sinovuyo K

1 reviews | Active since Sept 2019

27 Jan 2022, 21:08

Contract

I'm disappointed both with Hellopeter and Cellc. Two years ago I wrote my complaint to hello peter and they rang me however nothing was resolve that was 2 years again.

I sent complain with regards my ****** phone from cellC store if I can put it that way.

I took contract from Cellc and I paid it off after a year.two months after i paid off my phone it got blacklisted.

went to the store to ask for help, they didn't know what was the problem. A manager back then advised me that they need to book a repair.

they took my phone I was not even given a replacement in the meantime. fast forward I was advised its going to take 21 days (time scale) I went back to the store after 30days bcz didn't want any disappointment.

I was told its not yet returned I wasn't happy with regards that. guess what never got my device I kept on going back to the store up until the pandemic period. Country was then shut down could not go back.

CellC I want my phone and for the inconvenience and stress you cause me.

I'm so disappointed I will never refer cellc as a good company to work with. Even advisors they were nonchalant towards me. the level of customer service they provide its shocking will never ever in my life work with Cellc.

0
Replies (3)
Cell C
Cell C's reply28 Jan 2022, 07:29
Official
Hi  Sinovuyo

Thank you for reaching out.

We are sorry to hear of your mishap .

Please send the job number so we can check what transpired.

^NH
sK
sinovuyo K's update28 Jan 2022, 11:49
Reviewer Update
Hi,

what do you mean by that 'job number'?

if you request for a reference number I don't have it, that was 3 years ago and I'm not letting you guys win.

I can provided my I'D number privately OR you can go back to the complaint I wrote 3 years ago.

regards
Sno

sK
sinovuyo K's update28 Jan 2022, 17:25
Reviewer Update
yes that's my number