MD
Maria D
1 reviews | Active since Oct 2014
26 Jun 2025, 10:11
******** contract
I was called a few months ago by your retention agents. he said my instalment will be approximately similar to what I was previously paying ( approx R200 +). Today I called to enq and I was told it was correct (R 500.0 +). Your consultant was ********. Your consultant **** to retain. Now when I want to cancel a song about early penalty fees is sung to me. That R 200+ is a need for me. The ombuds will find my enq favourbale.
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Cell C's replyOfficial
26 Jun 2025, 10:19Dear Maria Diale
Thank you for bringing this matter to our attention.We sincerely regret any confusion or inconvenience caused regarding the instalment communicated by our retention consultant. We understand your concern, especially given the significant difference between the expected amount and the actual charges.Please be assured that we are currently reviewing your interaction with our agent and the offer that was presented at the time. We acknowledge the importance of transparency, particularly when it comes to financial commitments, and we take such concerns very seriously.
We are committed to resolving this matter fairly and in good faith. One of our senior consultants will be in touch shortly.
We appreciate your patience and the opportunity to make this right.
Regards
Cell C | NT
Thank you for bringing this matter to our attention.We sincerely regret any confusion or inconvenience caused regarding the instalment communicated by our retention consultant. We understand your concern, especially given the significant difference between the expected amount and the actual charges.Please be assured that we are currently reviewing your interaction with our agent and the offer that was presented at the time. We acknowledge the importance of transparency, particularly when it comes to financial commitments, and we take such concerns very seriously.
We are committed to resolving this matter fairly and in good faith. One of our senior consultants will be in touch shortly.
We appreciate your patience and the opportunity to make this right.
Regards
Cell C | NT
Cell C's reply26 Jun 2025, 10:19
Official
Dear Maria Diale
Thank you for bringing this matter to our attention.We sincerely regret any confusion or inconvenience caused regarding the instalment communicated by our retention consultant. We understand your concern, especially given the significant difference between the expected amount and the actual charges.Please be assured that we are currently reviewing your interaction with our agent and the offer that was presented at the time. We acknowledge the importance of transparency, particularly when it comes to financial commitments, and we take such concerns very seriously.
We are committed to resolving this matter fairly and in good faith. One of our senior consultants will be in touch shortly.
We appreciate your patience and the opportunity to make this right.
Regards
Cell C | NT
Thank you for bringing this matter to our attention.We sincerely regret any confusion or inconvenience caused regarding the instalment communicated by our retention consultant. We understand your concern, especially given the significant difference between the expected amount and the actual charges.Please be assured that we are currently reviewing your interaction with our agent and the offer that was presented at the time. We acknowledge the importance of transparency, particularly when it comes to financial commitments, and we take such concerns very seriously.
We are committed to resolving this matter fairly and in good faith. One of our senior consultants will be in touch shortly.
We appreciate your patience and the opportunity to make this right.
Regards
Cell C | NT