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AC
Aeesha C

1 reviews | Active since Sept 2023

14 Sept 2023, 11:22

Contract

They ***** money from my account that’s not due to them , they debit on the incorrect dates that’s not agreed upon. I’m having endless problems trying to get my money back and they have left my account in an overdraft! When I spoke to the first advisor she told me they have received my payment for July 2023 but then the next one says they have not - they double debit my account when my statements show that money was sent to them as per my debit order - my agreed date is the 27th , the debited on the 25th and it became a missed payment as this was not the agreed date - they then took money on the 26th R200 extra due to the missed payment caused by them! They then double debit my account R1388 end of August and said they did not get my payment in July ! They left my account in overdraft and no money to pay for the other debits I have - they don’t want to give my money back ! They busy with ***** ! They are the worst service provider ever - I want all my money back and the overdraft money - I can’t even make it through the month because of them - they can’t find my payments but other advisors say they can I don’t understand what’s happening here !!!! They are *****ing money that doesn’t belong to them and now they don’t want to refund me when I have all the evidence that was sent to them

0
Replies (6)
Cell C
Cell C's reply14 Sept 2023, 12:02
Official
Dear Aeesha Cerfontyne

Thank for contacting us.

We apologize for the negative experience you've had with us. We have escalated the matter; our Team will be in contact with you to assist further. 

Regards 
^MM
AC
Aeesha C's update14 Sept 2023, 12:16
Reviewer Update
I do not want your team to contact me because everyone I speak to give me different information and they information is conflicting - I don’t know who to believe or to even trust your company. This is extremely stressful. I just want my money back.
Cell C
Cell C's reply14 Sept 2023, 13:12
Official
We understand your frustration, and we're sorry to hear that you feel this way about our service. We strive to provide the best possible customer experience, and it's important to us that you have a positive interaction with our brand. Please grant us the opportunity to work towards resolving your query.

Our Team will need to contact you in order to assist. We can assure you that our Team will contact you within 24-48 working hours to assist effectively.

Regards
^GN

AC
Aeesha C's update14 Sept 2023, 13:41
Reviewer Update
Your adviser says that my account was in arrears bla bla which is not the case yet again yous want to debit my account R858 on the 27th September 2023 instead of R659 … hahaha wow … this is ridiculous after you guys double debited me in August R1388 to apparently pay all my arrears- I cannot believe this ! Apparently I reversed the debit in July , you guys debited it then it got reversed and apparently I did it ? GOD DAMN ridiculous why on earth would I do that !!! I’ve never done it before trying to use reverse phycology on me wow .. thinking I was really born yesterday hey. I’m really done with you guys I had enough of this.
Cell C
Cell C's reply14 Sept 2023, 14:06
Official
As per feedback from our Team, you have been assisted and advised that there is no refund due to you.

Regards
^GN
AC
Aeesha C's update14 Sept 2023, 14:39
Reviewer Update
Excuse me ? The mess up was on your guys end ! You guys debited my account and then put the Damn money back into my account ! I can see on my bank app with my money in and out transactions - you guys reversed the payment on your end it shows me that you guys f***d up ! No one told yous to reject my payment there was over enough money in my account ! I will be taking yous to the ombudsman. I’ve had enough - I will no longer be dealing with yous . The error lies still with cell c and you guys will try everything to make sure yous are in the clear , not this time.