Contract

Item: Cell C
Rating: 2
Author: Lethu Y

My contract with Cell c expired in February 2016. I went to their branch at Northgate mall to cancel the contract, and I was told to I had made an upgrade over the phone. Which I did not, so I request to for an upgrade reversal, reference number for the call - ***24 3734. For the contract I had with Cell C was for R139 monthly. Now, end of March 2016, I noticed a debit of R839 from Cell C. I have submitted an affidavit to state my case. I am yet to receive a response, and cancel the number ***.

Helpful (0)

Replies (3)

Cell C's replyOfficial

18 Apr 2016, 11:35

Hello lithale30,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,

Cell C's reply18 Apr 2016, 11:35

Official

Best regards,

Lethu Y's updateReviewer Update

31 May 2016, 16:46

Hello Cell C Referring to above on the March 31, 2016, Cell C debited R 839. On the 01 April 2016 I went to the bank to STOP future payment or Cell C debit, Stop payment charge cost R48 for period of two months. Now, Today again Cell C debt's R267, 93 as ******8****. Again I will accept Cell C apology, but please STOP debiting my account I have no contract with Cell C. Regards

Lethu Y's update31 May 2016, 16:46

Reviewer Update

Cell C's replyOfficial

01 Jun 2016, 08:26

Hi Litha

Thank you for notifying us of the above. We have referred this matter to one of our consultants for assistance. Be assured this will be sorted.

Regards

Cell C | PN

Best regards,

Cell C's reply01 Jun 2016, 08:26

Official

Hi Litha

Thank you for notifying us of the above. We have referred this matter to one of our consultants for assistance. Be assured this will be sorted.

Regards

Cell C | PN

Best regards,