Continuous Shocking Service from Cell C Fibre

I have eventually got my fibre installed but I have been waiting for Cell C to link my router now since 27/02/19!!! I want a complete refund for the month of February 2019 as I planned the transfer since December 2018. I also want Cell C to sort out my issue otherwise I have no choice but to report them to ICASA for this terrible service. The lady in charge of the query Thabisile has also not been a help even though I emailed her on the 27th February 2019. She transferred me to the call centre where I was helped by an extremely *********** person who asked me to remove my sim card even though I am on fibre. I have emailed her this morning but she hasn't rep**** to my email as yet. Is there anybody at Cell C that is capable of helping????