Continuous Handovers and Lack of Communication from Cell C - Unfair Fees Incurred

Dear Hello Peter Support Team,

I am writing to express my deep dissatisfaction and frustration with the continuous and unnotified handovers of my account by Cell C to multiple debt collectors, resulting in unfair fees and a lack of communication.

Despite fulfilling my financial obligations and settling my account with Cell C, I have been subjected to a disconcerting cycle of handovers from Hammond Pole Attorneys to Nimble Group, and currently, to Nu Debt Management and DMC. What exacerbates the situation is the complete absence of any communication from these collectors, leaving me unaware of the handovers until I receive notifications of incurred fees.

This lack of transparency not only causes undue stress but also imposes financial burdens in the form of fees that I am expected to bear, even after having settled the debts with the initial collector. It is disheartening to be continuously entangled in this cycle, with each collector expecting payment without any prior notice or explanation.

I kindly request your intervention to address this matter and bring attention to the ********* practice of continuous handovers by Cell C, which adversely affects consumers. Such practices not only damage one's credit standing but also impose unjust financial burdens.

I appreciate your prompt attention to this issue and hope for a resolution that ensures fair treatment and transparent communication in debt collection processes.

Thank you for your assistance.

Sincerely,

C.Botha