RM
Rikkie M

1 reviews | Active since Aug 2013

16 Apr 2015, 19:17

Continuous data connectivity problems - 2nd Report

After posting a complaint on Monday the 6th of April 22:20 I was contacted by Cell C to assist. A Cell C employee came to my home to test signal. A few days later I received a call from a lady from the data division with the results. 1. There isn't a tower close enough for over congestion to move to and 2. terrain issues. The typical response given was that upgrading was planned but couldn't be given a time frame. Round of applause Cell C... another customer you've lost. As stated in my previous report, if this wasn't resolved I would take my business somewhere else. Clearly you don't care about customer satisfaction. Best of luck milking each customer that joins your despicable company. It's a win loss situation and I'm the winner in this one. Please don't contact me as your clearly incapable of resolving issues

0
Replies (1)
Cell C
Cell C's reply17 Apr 2015, 07:58
Official
Hello RikkieMu,

Thank you for posting to us.

We have escalated this matter for further assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,