WG
Wilna G

1 reviews | Active since Jan 2014

29 Jun 2016, 08:41

Continuous charges of a cancelled number

<p>I had an FNB cellphone with a cell C simcard. In February 2016 I called and cancelled this number as I had already had a new phone with Telkom. Today, a debit order went off for R54.99 called CELL C SP ********** 0 1271. </p> <p>So it turns out I have been paying for this number Since febrary even after I cancelled it. I phoned your cell C care, and they said I will be debited AGAIN next month because there is a 30 day calcellation duration. This is utter bull****. I have already cancelled this number months ago. </p> <p> </p> <p>Go look at the call logs and the usage of this simcard and you will see that it hasnt been used in months. I demand that I receive a refund for the additional months that you have been charging me. It is complete bull**** that you have charged me additionally for 4 months, and intend to charge me another month, for your failure to cancel this number when I called in. </p> <p> </p> <p>This is the exact reason I have left Cell C for telkom. The lack in your service and poor customer relations. #PayBackTheMoney you *******. </p>

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Replies (1)
Cell C
Cell C's reply29 Jun 2016, 08:46
Official

We will ensure that this matter is sorted amicably. Do expect communication.

Regards

Cell C | DA