JS
Jade S

1 reviews | Active since Feb 2012

22 Apr 2017, 19:06

Continued suspended account despite payment and numerous calls

<p>Despite my having made regular payments, and not being in arrears my account has been suspended 6 times this month. I have reported the matter numerous times to Heidi Gopichand who promised me that she would sort out the issue. I AGAIN have had my service suspended. <br />I am furous to say the least. I have now spoken to Mlungisi Zungu who has also promised to sort out the issue. <br />Please endevour to rectify this problem. This has been a consecutive problem for 3 months now. </p>

0
Replies (3)
Cell C
Cell C's reply24 Apr 2017, 07:08
Official

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of our consultants will contact you and assist with this matter.

Regards
Cell C | PN

Cell C
Cell C's reply25 Apr 2017, 10:59
Official

Palesa confirmed that she has contacted you and provided interim feedback.

Regards

Cell C | PN

Cell C
Cell C's reply26 Apr 2017, 15:35
Official

Palesa has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN