DO
Dee O
1 reviews | Active since Apr 2022
25 Apr 2025, 14:08
Continued Disappointment and Unprofessional Service from Cell C
I am beyond frustrated with the continued lack of professionalism and poor service from Cell C.
Recently, I contacted Cell C to renew my wife’s contract. We spoke to a consultant named Khumbulani Dlamini, who promised to send a list of phones similar to the one she currently uses. Instead, I received a generic list of every device Cell C has to offer. I then took the time to narrow the options myself and sent them back with a request to finalize the deal.
He confirmed he would call me on April 23rd between 16:30 and 17:00 — that call never came.
I followed up several times via email. He responded with poor grammar, no subject lines, no professional signature, and failed to address me by name. I asked for the contact details of his supervisor, and that email has been ignored completely.
I eventually lodged a formal complaint on April 23rd at 12:33 and received what seemed like an automated response stating I would be contacted within 24 hours. I eventually received a follow-up email on April 24th at 13:31.
This is not my first disappointing experience with Cell C. As a customer of more than 10 years, I find it unacceptable that I am repeatedly subjected to such substandard service. I am now seriously considering taking my business elsewhere and will not recommend Cell C to anyone based on this experience.
Cell C – your disregard for customer satisfaction and basic professionalism is appalling.
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Replies (5)0
Replies (5)DO
Dee O's updateReviewer Update
26 Apr 2025, 13:10I have requested a cancellation and received this reference number: ***
Kindly confirm the cancellation date and the amount of R215 to be debited a the end of May for the 083... number.
Kindly confirm the cancellation date and the amount of R215 to be debited a the end of May for the 083... number.
DO
Dee O's update26 Apr 2025, 13:10
Reviewer Update
I have requested a cancellation and received this reference number: ***
Kindly confirm the cancellation date and the amount of R215 to be debited a the end of May for the 083... number.
Kindly confirm the cancellation date and the amount of R215 to be debited a the end of May for the 083... number.
DO
Dee O's updateReviewer Update
26 Apr 2025, 14:41I did not request two phone calls from Nadine.
I requested confirmation.
The way in which this matter is being handled is testament of the unprofessional service I have become accustomed to.
I await the email from Jabo, team leader, on Tuesday as stated during the recorded phone call.
I requested confirmation.
The way in which this matter is being handled is testament of the unprofessional service I have become accustomed to.
I await the email from Jabo, team leader, on Tuesday as stated during the recorded phone call.
DO
Dee O's update26 Apr 2025, 14:41
Reviewer Update
I did not request two phone calls from Nadine.
I requested confirmation.
The way in which this matter is being handled is testament of the unprofessional service I have become accustomed to.
I await the email from Jabo, team leader, on Tuesday as stated during the recorded phone call.
I requested confirmation.
The way in which this matter is being handled is testament of the unprofessional service I have become accustomed to.
I await the email from Jabo, team leader, on Tuesday as stated during the recorded phone call.
Cell C's replyOfficial
26 Apr 2025, 14:52We will ensure that our team addresses your request promptly and that you receive the confirmation you are waiting for. Please rest assured, we are committed to resolving this matter to your satisfaction, and we appreciate your patience as we work to ensure this is handled correctly.
Kind regards,
Cell C | TM
Kind regards,
Cell C | TM
Cell C's reply26 Apr 2025, 14:52
Official
We will ensure that our team addresses your request promptly and that you receive the confirmation you are waiting for. Please rest assured, we are committed to resolving this matter to your satisfaction, and we appreciate your patience as we work to ensure this is handled correctly.
Kind regards,
Cell C | TM
Kind regards,
Cell C | TM
DO
Dee O's updateReviewer Update
30 Apr 2025, 10:17After more than a decade as a loyal Cell C customer, I am absolutely disgusted by the blatant disregard and unprofessionalism I’ve been subjected to — yet again.
Let me be crystal clear: I have repeatedly asked for communication via email, and despite this, Cell C continues to ignore that request and opts to call instead — giving vague, empty apologies and offering nothing of real value to retain my business. Why even ask for contact preferences if you won’t respect them?
A team leader named Jabulane finally contacted me — rude, dismissive, and completely uninterested in actually resolving the matter. All she offered was to send through upgrade options. No ownership. No accountability. No effort to actually make up for the inconvenience or encourage us to stay with Cell C.
Even worse — it turns out Cell C requires 30 days' notice to cancel a contract after it’s ended. So we must pay another full month for a contract that has already run its term? That’s absurd and exploitative.
And of course, there was no courtesy notification informing us that the contract was ending or due for upgrade. Cell C had no problem sending endless promotional SMSes before — but when it’s time to give actual service, silence.
The service I’ve received over the years has gone from mediocre to downright infuriating. Broken promises, no follow-up, unprofessional agents with poor communication skills, and total lack of urgency or care. The fact that my surname was even misspelled in official messages just adds insult to injury.
I have absolutely no intention of renewing either of our contracts. Mine ends in January next year, and I’m counting the days. I will never recommend Cell C to anyone again — not after this pathetic experience.
Cell C, you’ve lost another customer. Not that it seems to matter to you.
Let me be crystal clear: I have repeatedly asked for communication via email, and despite this, Cell C continues to ignore that request and opts to call instead — giving vague, empty apologies and offering nothing of real value to retain my business. Why even ask for contact preferences if you won’t respect them?
A team leader named Jabulane finally contacted me — rude, dismissive, and completely uninterested in actually resolving the matter. All she offered was to send through upgrade options. No ownership. No accountability. No effort to actually make up for the inconvenience or encourage us to stay with Cell C.
Even worse — it turns out Cell C requires 30 days' notice to cancel a contract after it’s ended. So we must pay another full month for a contract that has already run its term? That’s absurd and exploitative.
And of course, there was no courtesy notification informing us that the contract was ending or due for upgrade. Cell C had no problem sending endless promotional SMSes before — but when it’s time to give actual service, silence.
The service I’ve received over the years has gone from mediocre to downright infuriating. Broken promises, no follow-up, unprofessional agents with poor communication skills, and total lack of urgency or care. The fact that my surname was even misspelled in official messages just adds insult to injury.
I have absolutely no intention of renewing either of our contracts. Mine ends in January next year, and I’m counting the days. I will never recommend Cell C to anyone again — not after this pathetic experience.
Cell C, you’ve lost another customer. Not that it seems to matter to you.
DO
Dee O's update30 Apr 2025, 10:17
Reviewer Update
After more than a decade as a loyal Cell C customer, I am absolutely disgusted by the blatant disregard and unprofessionalism I’ve been subjected to — yet again.
Let me be crystal clear: I have repeatedly asked for communication via email, and despite this, Cell C continues to ignore that request and opts to call instead — giving vague, empty apologies and offering nothing of real value to retain my business. Why even ask for contact preferences if you won’t respect them?
A team leader named Jabulane finally contacted me — rude, dismissive, and completely uninterested in actually resolving the matter. All she offered was to send through upgrade options. No ownership. No accountability. No effort to actually make up for the inconvenience or encourage us to stay with Cell C.
Even worse — it turns out Cell C requires 30 days' notice to cancel a contract after it’s ended. So we must pay another full month for a contract that has already run its term? That’s absurd and exploitative.
And of course, there was no courtesy notification informing us that the contract was ending or due for upgrade. Cell C had no problem sending endless promotional SMSes before — but when it’s time to give actual service, silence.
The service I’ve received over the years has gone from mediocre to downright infuriating. Broken promises, no follow-up, unprofessional agents with poor communication skills, and total lack of urgency or care. The fact that my surname was even misspelled in official messages just adds insult to injury.
I have absolutely no intention of renewing either of our contracts. Mine ends in January next year, and I’m counting the days. I will never recommend Cell C to anyone again — not after this pathetic experience.
Cell C, you’ve lost another customer. Not that it seems to matter to you.
Let me be crystal clear: I have repeatedly asked for communication via email, and despite this, Cell C continues to ignore that request and opts to call instead — giving vague, empty apologies and offering nothing of real value to retain my business. Why even ask for contact preferences if you won’t respect them?
A team leader named Jabulane finally contacted me — rude, dismissive, and completely uninterested in actually resolving the matter. All she offered was to send through upgrade options. No ownership. No accountability. No effort to actually make up for the inconvenience or encourage us to stay with Cell C.
Even worse — it turns out Cell C requires 30 days' notice to cancel a contract after it’s ended. So we must pay another full month for a contract that has already run its term? That’s absurd and exploitative.
And of course, there was no courtesy notification informing us that the contract was ending or due for upgrade. Cell C had no problem sending endless promotional SMSes before — but when it’s time to give actual service, silence.
The service I’ve received over the years has gone from mediocre to downright infuriating. Broken promises, no follow-up, unprofessional agents with poor communication skills, and total lack of urgency or care. The fact that my surname was even misspelled in official messages just adds insult to injury.
I have absolutely no intention of renewing either of our contracts. Mine ends in January next year, and I’m counting the days. I will never recommend Cell C to anyone again — not after this pathetic experience.
Cell C, you’ve lost another customer. Not that it seems to matter to you.
DO
Dee O's updateReviewer Update
30 Apr 2025, 11:04Ignoble
DO
Dee O's update30 Apr 2025, 11:04
Reviewer Update
Ignoble