Continued DISAPPOINTMENT

After waiting for almost 3 months for a replacements of my handset, I decided to cancel my contract with Cell C. I received a call from the follow-up department on the 7th of October promising a replacement the following week (10 - 14 October). The phone is still not delivered and this morning I took it upon myself to find out what is happening but to my surprise the consultant by the name of Dudu said there's absolutely nothing on the system.

I asked her to transfer me to the cancellations department so that I may proceed with the cancellation that I had put on hold. With follow up department having no clue of what is going on, the cancellations department advised that the Samsung A32 is out of stock and has been discontinued. I find it very very odd for an organization like Cell C to continue providing such bad service. At this point I am beginning to think bad service is one of your strongest point, something you pride yourself with. You have done everything in your power to prove to me that you are not worthy a good service provider I assume you to be. I think I have been patient reasonable enough and that makes me desperate in your eyes.