TM
Tumi M

1 reviews | Active since Aug 2012

12 Oct 2016, 12:30

Continued Charges For an Unused Service

<p>I have been trying to cancel my GetMore subscription ( a service provider for Cell C) since the begining of this year to no avail. Month after month on my cellphone statement I am billed for a service I do not use. I have contacted both Cell C and Get More on numerous occasion, and I am reassured the service has been cancelled and charges will be reversed. I sit again at the begining of another month having been charged.</p> <p> </p> <p>Each provider seems to think it is the other providers fault, and nobody wants to take accountability. I've spent a lot of time and money on calls each month on this matter - and there is no route provided to escaltae the matter. </p>

0
Replies (5)
Cell C
Cell C's reply12 Oct 2016, 12:48
Official

Thank you for posting to us.

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply19 Oct 2016, 11:36
Official

Danielle has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

TM
Tumi M's update09 Dec 2016, 05:28
Reviewer Update

Hi, I was promised that this issue would be sorted out. The subscription has been stopped, but two billing cycles later I'm yet to be credited for the money that was wrongfully charged. I spoke to Lerato Cindi at Get It who assured me that would be sorted out, which turned out to be untrue.

Cell C
Cell C's reply09 Dec 2016, 15:11
Official

Thank you for posting to us.

A follow up request has been sent and feedback will be provided. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply09 Dec 2016, 15:41
Official

As per feedback, Fesani will contact you and provide clarity regarding this matter.

Regards

Cell C | PN