KC
Kevin C
1 reviews | Active since Apr 2019
06 Apr 2019, 10:24
Continued Billing on Cancelled account
Cell C continues to try bill me for an account that has been cancelled over a year ago. I have the references and have responded to their collection center on numerous occasions, but the debit orders continue to go through (or attempt to go through, I have to block them constantly - at a cost!)
I never get a response from their billings/collection departments when I advise them of the error.
Their service response is disgusting and will never use them again no matter how their pricing compares.
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
06 Apr 2019, 10:27Good morning Kevin
We will ensure that this matter is sorted. Apologies for the poor service you have been experiencing.
A team member will contact you and assist.
Regards
Cell C | PN
We will ensure that this matter is sorted. Apologies for the poor service you have been experiencing.
A team member will contact you and assist.
Regards
Cell C | PN
Cell C's reply06 Apr 2019, 10:27
Official
Good morning Kevin
We will ensure that this matter is sorted. Apologies for the poor service you have been experiencing.
A team member will contact you and assist.
Regards
Cell C | PN
We will ensure that this matter is sorted. Apologies for the poor service you have been experiencing.
A team member will contact you and assist.
Regards
Cell C | PN
KC
Kevin C's updateReviewer Update
06 Apr 2019, 10:48I appreciate your prompt response on this platform, but I don't feel hopeful due to the lack of service so far. I look forward to the call, as I have passed on this information to your collection agents on numerous occasions without resolution.
KC
Kevin C's update06 Apr 2019, 10:48
Reviewer Update
I appreciate your prompt response on this platform, but I don't feel hopeful due to the lack of service so far. I look forward to the call, as I have passed on this information to your collection agents on numerous occasions without resolution.
Cell C's replyOfficial
08 Apr 2019, 11:40 Maropeng confirmed that the matter has been addressed.
Regards
DA
Regards
DA
Cell C's reply08 Apr 2019, 11:40
Official
Maropeng confirmed that the matter has been addressed.
Regards
DA
Regards
DA
KC
Kevin C's updateReviewer Update
02 May 2019, 14:33Well, just as I thought. Absolutely no further communication from you despite the promise above. And yet another debit order processed. Please be advised that if I do not get a solution within 14 days, I will proceed with legal action, and this includes all monies refunded.
KC
Kevin C's update02 May 2019, 14:33
Reviewer Update
Well, just as I thought. Absolutely no further communication from you despite the promise above. And yet another debit order processed. Please be advised that if I do not get a solution within 14 days, I will proceed with legal action, and this includes all monies refunded.
KC
Kevin C's updateReviewer Update
15 May 2019, 18:2424 hours left to even get a comment on this platform, a telephone call, a sms or an email... Cell C's promises of a response have not materialised... The lie that someone has attended to the problem seems like only a PR excuse thrown onto this platform to de***** any potential cusomers or placate existing...
My threat is not empty, resolve this in 24 hours that you have left amicably or it will only be expensive lawyers doing the talking.
KC
Kevin C's update15 May 2019, 18:24
Reviewer Update
24 hours left to even get a comment on this platform, a telephone call, a sms or an email... Cell C's promises of a response have not materialised... The lie that someone has attended to the problem seems like only a PR excuse thrown onto this platform to de***** any potential cusomers or placate existing...
My threat is not empty, resolve this in 24 hours that you have left amicably or it will only be expensive lawyers doing the talking.