Continued bad service delivery

I today sent an email to a young lady at Cell C who helped me in the past. But here is the result. “”Recipient email server rejected the message.”” This leaves me with no other option than to speak to the world again by means of HelloPeter. This is like an edited copy of my letter which was not accepeted.

Good day ******XX I am so sorry that I have got to worrying you again but under circumstances I feel I needed to do this so that I do not have to tell the whole world again on Hallo Peter, that I still have problems with Cell C. If you look below at our previous correspondence, you will note that we have already spoken about all three of the items which I have marked with bold red. Since then it seems to that Cell C has increased their problems with me. You and I originally spoke of the Credit problem of 062******x, after that contract was stopped at my request due to Cell C not delivering the goods on LTE-A. I did receive credit into my bank. Thank you. I see that wifi calling was activated yesterday and today (19/7/19); however I still don’t know if the 074******x is in fact operating correctly. See item 1) below about not receiving all my incoming calls to 074******x. This still persists. BUT now in the mean while we have been alerted that a lot of calls still do not come through to 074******x and the same is happening on 083******x. Then to add to that problem, both of these numbers calls get cut off at any time, whether outgoing or incoming. After complaining about this for some time, I have now been fed the story that I need to do a SIM SWAP on both those SIM cards because maybe the SIM cards are damaged. I will NOT be caught with this again, and swop at my cost; as this has happened in the past, with no positive results. I might have to worry you in connection with the blocking of that ****** device(19/07/19). Item 2) below about blacklisting - Blacklist device IMEI ***vvvvv and Cell C number 084******x [Incident: ***cc]. This has now been pending since during July 2019. Still the Black list has not been done even although I sent the Blacklisting form several times. I have contacted our Sales Department and they advised that the free WiFi calling minutes are now offered on our SmartData Share contracts. (16/7/19). Item 3) below, not one Cell C consultant has been able to direct me to Cell C Booklet or website, where I can take out a standard contract with Cell C, which includes Wifi calling minutes. I can only believe that Cell C has stopped standard wifi calling. One sales consultant went so far as to suggest that Cell C no longer sells contracts with wifi calling bundles New item 4) involves 074******x again. As it is I am still not sure that I receive all my calls. I also at this time I do not have wifi calling on this number. Wifi calling was off this morning when I got up and there is nothing that I have tried which is able to get wifi calling going. The number 083******x was also off this morning but that came on again between 10h00 and 11h00. I am so. so sorry to worry you but I do not know who else to speak too. I am at wits end. As it is I am not sure that my association with Cell C should continue or not. Maybe with your help I will be able to lengthen our period of friendship. I am of firm belief that the Cell C system is to blame and Technical are NOT looking into the problem. I also believe that I am not the only one with this type of problem as others have also spoken very strongly against Cell C coverage and signal. But I don’t give up without a fight. Please see if you can help me. I DO NOT WANT to speak to a consultant about this again. Talk is cheap and when one gets to “I said this and you said that” with a consultant, the one to come second is the client. BUT at the end of the day CELL C comes a horrible last place as clients move on to other providers. Thank you for reading this and have a good day/evening. Kind regards ******x ***xx