MK
Mmotlana K

1 reviews | Active since May 2015

30 Jun 2015, 10:11

Continuation of Incorrect Billing

On 28 May 2015 Maropeng advised me that my new subscription will be R99 starting from the 1st June 2015 and that he further prepared credit of R341 for discount not loaded for April and May 2015. On or about 4 June 2015 CellC credited my account with R341.00, and I notified Maropeng of that. However on 26 June 2015 CellC deducted an amount of R166.00, for which I don't understand. I then queried with Maropeng and to date I have not received a reply.<br> <br> This has become tiring, every month I have to fight a battle with CellC in respect of incorrect billing. The frustrating thing is that the only way to get a response is to use this platform. This really shows incompetence on the part of CellC. This is really disappointing to say the very least. I don't care how much it is, its about the principle, we had an agreement that I will be liable for a subscription fee of only R99,CellC cant unilaterally change that amount.

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Replies (1)
Cell C
Cell C's reply30 Jun 2015, 10:46
Official
Hello Mmotli,

Thank you for posting to us.

A follow up request has been sent to Maropeng and feedback will be provided. Do expect to hear from him soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN