Continously Disappointing *********** Staff

I am having a problem with Cell C ultra bonus which was not usable during its usability period as advertised since porting to Cell C about 4 months ago. Consequently I have lost more than R1001 of Ultra Bonus.

After several interactions with Cell C, they resorted to send me a balance of R501 ultra bonus, but the balance they sent does not work either, and unusable. I launched a complaint to them about this and all they do is to give a case number. I currently have 4 case numbers for the same complaint.

For the last case I was told Cell C is working on it and it has been more than a month without any response from Cell C.

This is pure incompetence from all departments I have dealt with who seem to be confused and not knowing what they should be doing to solve customer needs. My experience with Cell C has been nothing but a nightmare and it still is.

All I want is my balance to be usable, just convert it into normal airtime because I deserve it and have lost a lot of ultra bonus already, much more than this balance. And also to properly train staff to improve their level of competency as it is clear that there is a very big issue of competency within these departments.