K
Khomotso
1 reviews | Active since Nov 2025
27 Jan 2026, 23:25
Continously debiting my account even after canceling my contract
Bad service do not take out a contract with them.
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Replies (2)K
Khomotso's updateReviewer Update
27 Jan 2026, 23:30I took out a 24months contract which was set to lapse in December 2025. In November a month before the lapsing date I requested a cancelation of the contract. But even two months later they are still debiting me funds. They also subscribed me to a product called GETMORE when I asked about it they told me to call GETMORE directly on what I subscribed to even GETMORE couldn't explain when ans how did I agree to that. I had to follow up 200 times to get my refund which is still short and to date they are ignoring me.
Please do not take out a contract with Cell C you will regret it.
Please do not take out a contract with Cell C you will regret it.
K
Khomotso's update27 Jan 2026, 23:30
Reviewer Update
I took out a 24months contract which was set to lapse in December 2025. In November a month before the lapsing date I requested a cancelation of the contract. But even two months later they are still debiting me funds. They also subscribed me to a product called GETMORE when I asked about it they told me to call GETMORE directly on what I subscribed to even GETMORE couldn't explain when ans how did I agree to that. I had to follow up 200 times to get my refund which is still short and to date they are ignoring me.
Please do not take out a contract with Cell C you will regret it.
Please do not take out a contract with Cell C you will regret it.
Cell C's replyOfficial
28 Jan 2026, 07:09Dear K****tso,
Thank you for contacting Cell C and sharing your experience with us. We’re truly sorry to hear about the continued debits after your contract cancellation request, as well as the frustration caused by the Get-More subscription and the incomplete refund. This is certainly not the experience we want for our customers. To assist you further and investigate this matter properly, may you please provide us with your Cell C contract number? Once we have your contract number, we’ll be able to review your account, check the cancellation request, and address the incorrect debits and refund concerns.
We look forward to resolving this for you as soon as possible.
Kind regards,
Cell C | TM
Thank you for contacting Cell C and sharing your experience with us. We’re truly sorry to hear about the continued debits after your contract cancellation request, as well as the frustration caused by the Get-More subscription and the incomplete refund. This is certainly not the experience we want for our customers. To assist you further and investigate this matter properly, may you please provide us with your Cell C contract number? Once we have your contract number, we’ll be able to review your account, check the cancellation request, and address the incorrect debits and refund concerns.
We look forward to resolving this for you as soon as possible.
Kind regards,
Cell C | TM
Cell C's reply28 Jan 2026, 07:09
Official
Dear K****tso,
Thank you for contacting Cell C and sharing your experience with us. We’re truly sorry to hear about the continued debits after your contract cancellation request, as well as the frustration caused by the Get-More subscription and the incomplete refund. This is certainly not the experience we want for our customers. To assist you further and investigate this matter properly, may you please provide us with your Cell C contract number? Once we have your contract number, we’ll be able to review your account, check the cancellation request, and address the incorrect debits and refund concerns.
We look forward to resolving this for you as soon as possible.
Kind regards,
Cell C | TM
Thank you for contacting Cell C and sharing your experience with us. We’re truly sorry to hear about the continued debits after your contract cancellation request, as well as the frustration caused by the Get-More subscription and the incomplete refund. This is certainly not the experience we want for our customers. To assist you further and investigate this matter properly, may you please provide us with your Cell C contract number? Once we have your contract number, we’ll be able to review your account, check the cancellation request, and address the incorrect debits and refund concerns.
We look forward to resolving this for you as soon as possible.
Kind regards,
Cell C | TM