Content Services

I am very unhappy with Cell C at the moment. I have had this account for more than two decades. I noticed I was being charged for content services. I had no idea what content services was. I just took it as part of the charges. Eventually I decided to contact Cell C to find out exactly what I was paying for. To my horror, it is this R5 things which I have absolutely no use for. The content services was added to my account without my knowledge and permission. If Cell C goes into my account none of the content services was used and each month it was an exact amount of R173. First time I called, I was told this matter would be referred to the back office, second time I cant even remember what I was told and third time I was told Cell C does not reimburse money from content services. I was given a number and had to cancel content services myself. Content services had amounted to more than three thousand rand. R173 had been added to my account for almost two years. I had to contact the content provider, who reimbursed me for a couple of months but it was less than a thousand rand compared to the more than three thousand rand that was deducted from my account without my permission. I am retired and cannot afford to pay for services I did not request nor use. I need t have the monies that was deducted for content services reimbursed. I have been taking this up with Cell C since last year around September. Now when I sent an email, I get the automated response email, but nobody takes it up with me. Cell C deducted this monies from my account and I am expecting them to get my money back for me. I am sorry I renewed my contract with them last year and will not encourage anybody to take out a contract with Cell C. I am sure there are other customers out there that are being charged for content services and not even aware of it. So people check your accounts.