CONTACT ME BEFORE THIS GETS OUT OF CONTROL - PLEASE

On 30 Jan I requested assistance from Cell C about a minor problem. I said “please help us” fix this minor problem before it becomes a major problem. Well, in my view Cell C’s offer to help fix a minor problem has turned into an unmitigated disaster.

Unfortunately I feel that I have to s**** feed Cell C: 1. Cell C opened up 2 accounts in my name. 2. The account numbers are ********** 82 and ********** 07. 3. Why Cell C did this is beyond me, but there is no doubt this was of Cell C’s making, not me. 4. Cell C need to rectify these account number inconsistencies. 1 TO 4 ABOVE IS ONE PROBLEM THAT NEEDED FIXING, THEN: 4. 14 Nov 2018, I paid R856.00 as invoiced for my 20/2 fibre connection (payfast pmt). 5. Cell C connected me 3 December 2018. 6. My account ********** 07 reflected an amount R28.53 at 30 days in arrears. 7. On several occasions I asked for clarity about the R28.53, because it looks like a blatant error. 8. No one has provided me with any clarity about this; it is now 2 Feb 2019. 9. Billing works 1st of the month to end of the month. 10. I was only connected 3 Dec 2018, therefore a 2 or 3 day credit should be passed in my favour. 11. Nothing has happened here and this needs resolving. THEN FURTHER TO THIS: 12. In December 2018 I went into Cell C, Cresta and inquired when my next payment was due. 13. The consultant at Cell C, Cresta, looked this up on the system and no invoicing was reflected. 14. I was advised that invoices have not yet been posted and invoices will be posted 7 Jan 2019. 15. 7 Jan 2019 I received my invoice(s). 16. From points 1. to 4. I received 2 sets of invoices against 2 account numbers. 17. Confusion. I took this up with Cell C. 18. Acc. No. ending …107, looked more or less correct, but it showed R28.53 in arrears. 19. We took this up with Cell C pts 4. to 11. above, but is still unresolved. 20. The due date per the invoiced issued me was 31 Jan 2019. 21. I paid the R856 captured on the Jan invoice before the due date, but did not pay the R28.53. 22. The R28.53 as noted above still unresolved. 23. There should be a 2 or 3 day credit in my favour, see points 4. to 11. above. WHAT HAPPENED NEXT 24. 09:34, Thur, 31 Jan: Cell C sms - R1740.53 deducted from my credit card account. 25. I have paid all accounts as invoiced by Cell in full, with the exception of the disputed R28.53. 26. About 22.30, Thur, 31 Jan: Cell C disconnects my 20/2 fibre connection. 27. About 07:30, Fri, 1 Feb: Phone Cell C to inquire “what the heck is going on”… 28. I’m advised Cell C has closed the ********** 82 Acc. No. 29. No one can give clarity about the R1740.28 deducted. 30. With no explanation from Cell C suspect the R1740.28 is a “claw back” fee. 31. How did Cell C deduct R1740.28 from my credit card? 32. As far as I remember I did not enter into any type of debit order agreement with Cell C. 33. Is this the way that Cell C conducts business, grab unwarranted cash first, ask questions later? 34. 16:30, Fri, 1 Feb: My husband goes into Cell C Cresta to inquire what is going on. 35. Cell C refuse to assist my husband, say must speak with me. 28. 16:50, Fri, 1 Feb: Phone into Cell C, no real joy on any issues as raised. Say maters prioritised. 29. Sat, 2 Feb : Still no fibre connection. 30. About 10:06, Sat, 2 Feb : phone into Cell C request update on my problems. 31. Fibre connection restored about 10:30, Sat 2 Feb. 32. No further clarity about refunds due to me for Dec 2018 (1. to 4. above). 33. No mention of refunds due to me for disconnection for period 31 Jan to 2 Feb. 34. I’m now “all of a sudden” advised that the deduction of R1740.28 is somehow related the 2 accounts and now upfront payment is required. 35. It was also point out to us that we’d be in “breach of contract” – Really…

COMMENT What is clear to me is that Cell C has conducted business with me like a gang of Cape Flats ****S.

From the foregoing it can be seen that I paid Cell C in accordance with their requirements, as Cell C had invoiced me, and by the appropriate due dates.

In this regard I noticed that something “kooky” was going on. Cell C had 2 account numbers open in my name. When I first became aware of this inconsistency (±7 Jan) I brought it to the attention of Cell C and requested assistance with same on several occasions. It took almost a month before Cell C responded to me, and not of their own accord, and then also not before Cell C ripped me off of my money, R1740.53. This amount has also been taken without any supporting tax invoice. On the contrary the invoices provided by Cell C do not support this at all.

This is not how I joined Cell C. Cell C still has the nerve to inform me that I will be in breach of contract when “all mistakes” are “all” of Cell C’s making. Cell C still have not resolved any credit(s) due to me. Cell C have been paid in accordance with invoices issued me. Cell C improperly deducted funds from my credit card account for 2 improper accounts, of Cells making, and an improper additional amount of R28.53.

In short I am absolutely disgusted. This does not happen, and if it does it must not happen to me. I am copying this letter to icasa and I’m prepared to take this matter further if need be.

Please get your act together and I want someone from Cell, with authority and who can provide answers and sort out issues, once and for all, to please contact me and make good on everything.

I demand a full an immediate refund of R1740.53 back to my credit card account. If any monies are due to Cell C, then I will make an EFT on the strength of a supported and properly accounted for invoice.

Besides Cell C’s improper actions and conduct, Cell C has inconvenienced me and my husband. Cell C have given us the proverbial run around. Cell C has wasted our time at both work and leisure having to constantly follow up with Cell C. This came at cost too. And all because someone at Cell C who messed up royally went home and more than likely had a great day/weekend while we’ve been continually stressing about all the muck ups and gangsterism.

PLEASE RESPOND…