Contact end date and call recording

I am a customer of cell C but very disappointed in your service - I have requested for cancelation on 1 of my contracts months ago, I'm being told it was canceled only this month 01/10/2020 whiles I've been advised by a consultant that it takes 30 days for cancelation & debit orders has been going off ever since - I have request for call recordings from a Manger, requested by me for recordings from June/JULY 2020 - To date. Knowone has contacted me, I than called in again to follow up I was advised by another manager that nothing was escalated the process has to be done by me which the first Manger never mentioned -I was advised notes on Cell system stated that I requested cancelation in September 2020 which I disagree and can say it's a lie as I'm requesting call recordings before September 2020 -I than decided to contact cell c because my credit score is being affected - I am requesting that Cell look into the matter as soon as possible and ensure my credit score is being rectified. Matter for call recordings from 01June 2020 -19 October 2020 and investigate, -I request for feedback, proof as well as a way forward with regards to the mentioned