Contact Cancelation - Complaint

Ref No:***

Contract cancellation request 9 Nov 2020 Emailed to *** Phoned Call Centre on 084 135

17 Nov received a ca from an agent advising she would transfer me to cancelations dept. However, I did not get through as the call rung and eventually it just ended. Kindly confirm cancellation as a matter of urgency.

Dissatisfied at the poor service and turnaround times.