WW
Werner W

1 reviews | Active since Mar 2023

22 Mar 2023, 20:10

Consumer *****

Cancelled my expired Cell C contract in August 2021 and have been on prepaid since then. The months following my cancelation they continued to deduct my account for a random amount of R198.98. I then contacted their so-called customer service center all the way through up until June 2022. They informed me that they will "reimburse" me which was then a total of R795.92. Guess what never happened, and I put a stop order in place. Now almost 2 years later they have handed me over for a "contract" that does not exists. Take my advise and stay far-far away! Even after repeatedly asking for clarity nothing has been provided. Was a customer of this once great service provider for 9 years but after January 2021, ***** is real.

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Replies (1)
Cell C
Cell C's reply22 Mar 2023, 20:19
Official
Good day Werner

Thank you for contacting us. 

The matter will be investigated and rectified. We apologies for any inconvenience. Do expect our call. 

^NT