BS
Beena S
1 reviews | Active since Jul 2011
16 Jun 2025, 09:55
*********** Consultants
Case number *** I am writing regarding the extremely poor service telephonically and instore regarding the consultants. I wanted to transfer the account from my late husband's account to myself. Emails was sent 4 times with the relevant documents which was required, yet again on Friday email received stating for the same documentation. WHY My account has been suspended since 1st June which is unacceptable. I have been a loyal customer for over 30 years, not anymore. Will definitely cancel as soon as all the relevant paperwork is done from your side.
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Cell C's replyOfficial
16 Jun 2025, 10:33Dear Beena Singh
Thank you for bringing your concerns to our attention regarding the handling of your request to transfer the account from your late husband to yourself.
Firstly, please accept our sincere condolences on your loss. We also extend our deepest apologies for the frustration and inconvenience caused by the repeated requests for documentation and the delay in resolving your query.
We acknowledge receipt of your emails and understand your disappointment, especially given your long-standing relationship with Cell C over the past 30 years. It is truly regrettable that your experience, both telephonically and in-store, did not meet the level of service you rightfully expect and deserve.
We are currently prioritising your case (Case Number: ***) and have escalated the matter to our senior customer service team for urgent resolution. A dedicated representative will be in contact with you shortly to ensure all required documentation is verified, and the account transfer is finalised without further delay.
We value your loyalty over the years and hope to restore your confidence in our service. Should you still wish to cancel once this matter is resolved, we will ensure the process is handled as smoothly as possible.
Thank you for your patience and understanding.
Regards
Cell C | NT
Thank you for bringing your concerns to our attention regarding the handling of your request to transfer the account from your late husband to yourself.
Firstly, please accept our sincere condolences on your loss. We also extend our deepest apologies for the frustration and inconvenience caused by the repeated requests for documentation and the delay in resolving your query.
We acknowledge receipt of your emails and understand your disappointment, especially given your long-standing relationship with Cell C over the past 30 years. It is truly regrettable that your experience, both telephonically and in-store, did not meet the level of service you rightfully expect and deserve.
We are currently prioritising your case (Case Number: ***) and have escalated the matter to our senior customer service team for urgent resolution. A dedicated representative will be in contact with you shortly to ensure all required documentation is verified, and the account transfer is finalised without further delay.
We value your loyalty over the years and hope to restore your confidence in our service. Should you still wish to cancel once this matter is resolved, we will ensure the process is handled as smoothly as possible.
Thank you for your patience and understanding.
Regards
Cell C | NT
Cell C's reply16 Jun 2025, 10:33
Official
Dear Beena Singh
Thank you for bringing your concerns to our attention regarding the handling of your request to transfer the account from your late husband to yourself.
Firstly, please accept our sincere condolences on your loss. We also extend our deepest apologies for the frustration and inconvenience caused by the repeated requests for documentation and the delay in resolving your query.
We acknowledge receipt of your emails and understand your disappointment, especially given your long-standing relationship with Cell C over the past 30 years. It is truly regrettable that your experience, both telephonically and in-store, did not meet the level of service you rightfully expect and deserve.
We are currently prioritising your case (Case Number: ***) and have escalated the matter to our senior customer service team for urgent resolution. A dedicated representative will be in contact with you shortly to ensure all required documentation is verified, and the account transfer is finalised without further delay.
We value your loyalty over the years and hope to restore your confidence in our service. Should you still wish to cancel once this matter is resolved, we will ensure the process is handled as smoothly as possible.
Thank you for your patience and understanding.
Regards
Cell C | NT
Thank you for bringing your concerns to our attention regarding the handling of your request to transfer the account from your late husband to yourself.
Firstly, please accept our sincere condolences on your loss. We also extend our deepest apologies for the frustration and inconvenience caused by the repeated requests for documentation and the delay in resolving your query.
We acknowledge receipt of your emails and understand your disappointment, especially given your long-standing relationship with Cell C over the past 30 years. It is truly regrettable that your experience, both telephonically and in-store, did not meet the level of service you rightfully expect and deserve.
We are currently prioritising your case (Case Number: ***) and have escalated the matter to our senior customer service team for urgent resolution. A dedicated representative will be in contact with you shortly to ensure all required documentation is verified, and the account transfer is finalised without further delay.
We value your loyalty over the years and hope to restore your confidence in our service. Should you still wish to cancel once this matter is resolved, we will ensure the process is handled as smoothly as possible.
Thank you for your patience and understanding.
Regards
Cell C | NT