CM
Colin M

1 reviews | Active since Mar 2012

21 May 2018, 00:24

Consultant at Cell C KZN Victoria PnP Mall glibly ****. No Idea what he said to my mother the day before on her upgrade.

During an upgrade (which could not be done with apps) I asked whether our area (Prestbury) had C-Fibre or even LTE-A coverage. I was told they did. I said I'd looked at the coverage map on Cell C, and it indicated we didn't have anything about 3G and nothing planned. The consultant said to ignore the online map, it was very out-of-date. I write software for a living and that statement seemed a bit...odd. Get home and my phone does not indicate 4G. I can't make any claims about C-Fibre but if they were making it out of sea-salt-crystals 1mm/day I wouldn't be surprised. (Oh, and he tried to get handwave away with ram/nvram, but I used settings to show it is actually a downgrade.)

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Replies (1)
Cell C
Cell C's reply21 May 2018, 10:40
Official

Thank you for notifying us of the above.

Sincere apologies for the unsatisfactory service and inconvenience caused. We will address this matter with the relevant department to have this kind of behaviour rectified.

We want all our customers to be given proper service.

Regards
Cell C | PN