BK
Babongile K
1 reviews | Active since Dec 2015
17 Dec 2015, 17:31
Consultant at CELL c insulted a Customer(JABULAN
I PHONED Cell C ,140( CUSTOMER CARE NUMBER) ASKING ABOUT MY DATA THAT KEEPS ON DISSPEARING.THIS GUY (JABULANI NTOMBELA)NSWERED THE PHONE SPEAKING IN A VERY SOFT MANNER,I COULDNT HEAR HIM PROPERLY SO I ASKED HIM TO SPEAK LOUDER SO THAT I CAN HEAR HIM ,HE PUT THE PHONE ASIDE AND CONTINUE TO CHAT WITH HIS COLLEGUE,I OVERHEARD HIM SAYING\""CIIENTS MINA EZINDIBANGELA ISICEFE NGIYAZIKHOMBISA NJENGALO(CLIENTS THAT ARE IRRITATING ME I TEACH THEM A LESSON) THE YCONTINUE TO CHAT AND LAUGHT THE COLLEGUE AGREED WITH HIM AND SAID(I THINK IN THEIR MINDS WE HERE FOR THE *******) I HOLD ON ON THE PHONE FOR ABOUT 10 MINUTES"
Helpful (0)
Replies (1)0
Replies (1)
Cell C's replyOfficial
18 Dec 2015, 07:20Hello BabongileKomanis,
Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.
This will be addressed with the store manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.
This will be addressed with the store manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Cell C's reply18 Dec 2015, 07:20
Official
Hello BabongileKomanis,
Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.
This will be addressed with the store manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.
This will be addressed with the store manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN