1 reviews | Active since Nov 2016
Constant financial inconvenience from Cell C
<p>I seriously need help from anybody who can assist as I have been inconvenienced due to extremely poor service rendered to me by Cell C and as a result I'm negatively impacted financially. Cell C constantly debits my bank account even after several attempts and requests to have the contract cancelled and the debit stopped from running on my account as the contract had reached its end of term. I in July and asked for the contract to be cancelled and was advised it contacted customer service on the 20'th of July 2016 and was transferred through to cancellation where I spoke to an agent who promised to cancel the contract and advised that the contract will cancelled and status updated in 30 days from that date and that no further monies will be debited from my account. In August my account was then debited again from my account. I then contacted customer service again to query this and learned that the cancellation was not effected. Following this I requested for the matter to be escalated and prioritised as I could not wait for another further 30 days of inconvenience. To ensure this happened I used to call customer service weekly but the issue is still not resolved. My account has been debited again this month and four months later this is still not resolved and my account is still being debited. I'm applying for a bond and due to this issue I'm unable to obtain a bond as my credit and arreas status has been dented. Can someone help resolve this matter urgently and get my credit record rectified. My contact details are as follows ********** and Cell no - ********** .</p> <p> </p> <p> </p>
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Danielle could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
Danielle could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
