Constant Calls from Cell C Call Centre

Dear Dirk Lotz,

Thank you for bringing your concerns to our attention. 

We sincerely apologize for the distress and frustration caused by the repeated calls you have been receiving from Cell C, despite your clear request to be removed from our call list. We fully understand how receiving multiple unsolicited calls each day can feel intrusive and overwhelming. It is certainly not our intention to cause you any inconvenience or discomfort. Your request to cease these calls has been noted, and we deeply regret that it has not been honored promptly. This is not reflective of the customer service standards we strive to uphold. Regarding the recent incident where you requested to speak to a manager and the call was dropped, please accept our apologies. This is unacceptable and does not align with the respectful and professional service we aim to provide. We will investigate this matter internally to ensure that all our representatives handle customer interactions with the utmost care and respect.
We are committed to resolving this issue immediately.  Please note that we have escalated the matter through to our support team for further assistance and kindly note that you will be contacted with 24 to 48 working hours.

Cell C | MM
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