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JZ
Jeremy Z

1 reviews | Active since Oct 2016

10 Jan 2023, 09:04

CONSTANT CALLS, CONSTANT BREACH OF LAW

CellC calls me constantly. I requested them to stop. I have not given them permission. Each time, consultant says they'll do their best. I say don't do your best, stop. Then they say okay not they'll stop. I ask for reference no, told there's no reference number. I ask for email confirmation, told cant send emails. I ask to escalate, told cant. I ask for complaint mechanism, told I need to dial different number and speak to more people. Hold yourselves accountable you pathetic excuse for a company. DO NOT CALL ME VER AGAIN

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Replies (17)
JZ
Jeremy Z's update10 Jan 2023, 10:11
Reviewer Update
This was meant to be done already over month ago. Clearly nothing has happened. still constant calls. Pathetic. Lodge this as a formal complaint, provide a reference number and provide timelines for this supposed feedback. You will not just get away with saying generic nonsense here. hold yourselves accountable both to the law and to your own policies.
JZ
Jeremy Z's update23 Jan 2023, 11:04
Reviewer Update
2 WEEKS LATER....OBVIOUSLY NO CONFIRMATION, NO ESCALATION AND STILL NO RESPONSE FROM YOU AND THE CALLS CONTINUE.
JZ
Jeremy Z's update23 Jan 2023, 14:41
Reviewer Update
Why? You have my phone number and my name - you know what number to stop dialling. just do it. I will not provide my ID no to you degenerates who clearly do not respect privacy nor know to maintain it. Provide confirmation now or provide me with an official complaint escalation from your shoddy responses.
JZ
Jeremy Z's update23 Jan 2023, 15:20
Reviewer Update
the process? you have no process. provide this formal written procedure if that is policy. immediately. you disregard any and all. my process, very clearly set out that if you say you require it, I will raise a complaint against this process. provide complaint escalation details immediately. +27 (84) 145. That's cell C. Unless you want me to request your business registration no before providing it? Pathetic
JZ
Jeremy Z's update23 Jan 2023, 15:27
Reviewer Update
also, get your marketing to send me an email stating that there is no way to opt out of their material. The only way is through hello Peter and then to provide further confidential information. Ask them to confirm
JZ
Jeremy Z's update23 Jan 2023, 16:02
Reviewer Update
So am I. read them damn chain. calls. I am tired of your anonymous and incomplete replies.
1. get your marketing department to email me requesting my ID number and confirming your process
2. provide complaint escalation details for your lack of service.

do you think you can handle this?
JZ
Jeremy Z's update23 Jan 2023, 16:52
Reviewer Update
you are referring a complaint against you back to another department? I have asked for escalation details now for fourth time. You have wilfully ignored every single one. provide this now.
JZ
Jeremy Z's update27 Jan 2023, 12:50
Reviewer Update
another call from you degenerates....
Cell C
Cell C's reply27 Jan 2023, 15:57
Official
Good day Jeremy Zinman

We apologize for the inconvenience caused , we're following up with the team.

Regards
^NH
JZ
Jeremy Z's update01 Feb 2023, 11:00
Reviewer Update
DAILY CALL FROM YOU *****S. I ALSO DONT THINK I HAVE DAIS HERE PREVIOUSLY WHEN I ANSWER THE PHONE, 9./10 THE PHONE IS THEN PUT DOWN. I OPT OUT. JUST REMOVE ME. ITS THE LAW.
Cell C
Cell C's reply01 Feb 2023, 11:15
Official
Good day, 

We do understand your frustration due to delay in resolving the matter, urgency has been requested.

^MN 
JZ
Jeremy Z's update01 Feb 2023, 11:18
Reviewer Update
ITS BEEN 3 MONTHS SICNE MY FIRST PHONE CALL TO STOP. What is urgency for you? send me an email confirming the process you have followed and stating what you have done. or just copy me in on an email requesting this anonymous bot. your useless replies are really annoying,. you don't do anything but say you are going to do something but nothing gets done. show me what you have done
Cell C
Cell C's reply01 Feb 2023, 12:21
Official
Noted, we will provide an update on your request.

^MN   
JZ
Jeremy Z's update01 Feb 2023, 12:39
Reviewer Update
you can note whatever you want but I am actually asking you to do something and I know that's not going to happen. read my damn email, that what I want. not you noting. pathetic,
Cell C
Cell C's reply01 Feb 2023, 13:32
Official
We apologize for the inconvenience caused , you will be assisted.

^NH
JZ
Jeremy Z's update01 Feb 2023, 16:10
Reviewer Update
it seems you get scored on your performance against sending a response within a time to customers. you are good at that. what a stupid metric that is. Its been a month on here and you have done nothing. that's the metric. same problem, BS responses from you. you're pathetic
JZ
Jeremy Z's update03 Feb 2023, 07:16
Reviewer Update
im sick of this. I asked for complaint escalation. 5 times. you provided a bull**** email address eventually that hasn't rep**** to me. I asked for you to send me emails confirming what you have done. 5 times. nothing. Its been a month. you cannot just say you will do something. actually do it. when I get hold of the right people at cellc, you will all be held accountable for your negligence. worst ****ing service I have ever received in my life. send me an email now confirming what you have done and provide complaint and escalation information. no email saying you will do something. do that. just that. NOW