CS
CHRISTOFF S

1 reviews | Active since Sept 2013

25 Feb 2020, 10:50

Constant Call Center Bombardment

I have two contracts with Cell C in my private capacity costing me an average of R2500 per month. Since one of the contracts had its birthday I have been contacted daily by the 084 145 call center ruthlessly soliciting more of my business. I have pleaded with the call center agents, I have spoken with their Facebook admin repeatedly. Every time their response is..... we have sent through your request to NOT receive direct marketing. Yet two weeks later and I still receive calls from Cell C daily! I naturally now answer the call and leave the agents to speak to the airspace on my desk but it is still a nuisance and huge irritation. Do I simply accept this?

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Replies (1)
Cell C
Cell C's reply25 Feb 2020, 14:10
Official
Good day Christoff 

Thank you for contacting Cell C. 

We apologize for the unpleasant experience that you have had. 

We'll have the matter attended to promptly. 

^MP