TB
Tharine B
1 reviews | Active since Dec 2022
13 Apr 2023, 15:28
Constant BAD service
The WORST service from CellC / CellC Support. Phoned in yesterday to log a problem only to find out today that the team went to the wrong address and closed the ticket without as much as a notification.
CellC is giving Eskom a run for its money when it comes to service delivery!
Helpful (0)
Replies (9)0
Replies (9)
Cell C's replyOfficial
13 Apr 2023, 15:35Dear Tharine Barkley
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Please provide us with a brief description of your query so that we can follow-up with our Fibre team.
Regards,
^TM
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Please provide us with a brief description of your query so that we can follow-up with our Fibre team.
Regards,
^TM
Cell C's reply13 Apr 2023, 15:35
Official
Dear Tharine Barkley
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Please provide us with a brief description of your query so that we can follow-up with our Fibre team.
Regards,
^TM
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Please provide us with a brief description of your query so that we can follow-up with our Fibre team.
Regards,
^TM
TB
Tharine B's updateReviewer Update
13 Apr 2023, 16:18We came home to no internet yesterday, called customer support.
They notified us that the link was down and it would take 24H to fix.
We did not receive a ticket number or any further information/notification.
We phined again today to find out that a team was sent to the wrong address and the ticket was closed?
Now, we have to wait another 24H and if we don't get any notifications the onus is on us to call and follow-up?
They notified us that the link was down and it would take 24H to fix.
We did not receive a ticket number or any further information/notification.
We phined again today to find out that a team was sent to the wrong address and the ticket was closed?
Now, we have to wait another 24H and if we don't get any notifications the onus is on us to call and follow-up?
TB
Tharine B's update13 Apr 2023, 16:18
Reviewer Update
We came home to no internet yesterday, called customer support.
They notified us that the link was down and it would take 24H to fix.
We did not receive a ticket number or any further information/notification.
We phined again today to find out that a team was sent to the wrong address and the ticket was closed?
Now, we have to wait another 24H and if we don't get any notifications the onus is on us to call and follow-up?
They notified us that the link was down and it would take 24H to fix.
We did not receive a ticket number or any further information/notification.
We phined again today to find out that a team was sent to the wrong address and the ticket was closed?
Now, we have to wait another 24H and if we don't get any notifications the onus is on us to call and follow-up?
Cell C's replyOfficial
14 Apr 2023, 15:21We have referred your query to our Fibre Team, we will be in touch to further assist.
Regards,
^TM
Regards,
^TM
Cell C's reply14 Apr 2023, 15:21
Official
We have referred your query to our Fibre Team, we will be in touch to further assist.
Regards,
^TM
Regards,
^TM
TB
Tharine B's updateReviewer Update
14 Apr 2023, 15:42This whole experience is leaving a bad taste in my mouth, got a few calls after complaining only to be left with no resolution going into the weekend.
TB
Tharine B's update14 Apr 2023, 15:42
Reviewer Update
This whole experience is leaving a bad taste in my mouth, got a few calls after complaining only to be left with no resolution going into the weekend.
Cell C's replyOfficial
14 Apr 2023, 15:45We apologize for the inconvenience caused thus far. Vumatel has requested a Technician to come on site to assist.
Regards,
^TM
Regards,
^TM
Cell C's reply14 Apr 2023, 15:45
Official
We apologize for the inconvenience caused thus far. Vumatel has requested a Technician to come on site to assist.
Regards,
^TM
Regards,
^TM
TB
Tharine B's updateReviewer Update
14 Apr 2023, 15:54Hopefully before Christmas.
TB
Tharine B's update14 Apr 2023, 15:54
Reviewer Update
Hopefully before Christmas.
Cell C's replyOfficial
14 Apr 2023, 15:55Noted.
Regards,
^TM
Regards,
^TM
Cell C's reply14 Apr 2023, 15:55
Official
Noted.
Regards,
^TM
Regards,
^TM
TB
Tharine B's updateReviewer Update
15 Apr 2023, 08:32Please advise, regarding the above issue.
Where we stand since complaining:
One of your technicians has made me out to be a **** and ask me to relay messages to my husband, only to NOT deliver on his promise of calling back one hour later to follow up on the issue.
We have had multiple conversations with multiple managers all of who apparently understand and will escalate the matter, but still, nothing has been resolved.
This is honestly the worst service, wrong address, wrong contact number, ****y technicians, and plenty of empty promises.
Where we stand since complaining:
One of your technicians has made me out to be a **** and ask me to relay messages to my husband, only to NOT deliver on his promise of calling back one hour later to follow up on the issue.
We have had multiple conversations with multiple managers all of who apparently understand and will escalate the matter, but still, nothing has been resolved.
This is honestly the worst service, wrong address, wrong contact number, ****y technicians, and plenty of empty promises.
TB
Tharine B's update15 Apr 2023, 08:32
Reviewer Update
Please advise, regarding the above issue.
Where we stand since complaining:
One of your technicians has made me out to be a **** and ask me to relay messages to my husband, only to NOT deliver on his promise of calling back one hour later to follow up on the issue.
We have had multiple conversations with multiple managers all of who apparently understand and will escalate the matter, but still, nothing has been resolved.
This is honestly the worst service, wrong address, wrong contact number, ****y technicians, and plenty of empty promises.
Where we stand since complaining:
One of your technicians has made me out to be a **** and ask me to relay messages to my husband, only to NOT deliver on his promise of calling back one hour later to follow up on the issue.
We have had multiple conversations with multiple managers all of who apparently understand and will escalate the matter, but still, nothing has been resolved.
This is honestly the worst service, wrong address, wrong contact number, ****y technicians, and plenty of empty promises.
Cell C's replyOfficial
15 Apr 2023, 10:13kindly be advised that as per the feedback provided Vumatel has requested for a Technician to come on site to assist, our Fibere team will make contact to confirm.
Regards,
^TM
Regards,
^TM
Cell C's reply15 Apr 2023, 10:13
Official
kindly be advised that as per the feedback provided Vumatel has requested for a Technician to come on site to assist, our Fibere team will make contact to confirm.
Regards,
^TM
Regards,
^TM