CONSIDER THIS CONTRACT CANCELLED

This is to inform, whom ever cares at Cell C, that our contract with you is cancelled.<br> <br> My mother was hi-jacked on Friday 3 July, needless to say her phones were taken as well. I went to one of the other cellphone providers with a certified copy of her and my fathers Identity documents and had 2 sim swaps done in less than 10 minutes. Note that the one was a contract phone and the other pre-paid. They did not for one second hesitate to assist me.<br> <br> I went to Cell C and asked if they could help me with a sim swap as the phones were ****** during a hi-jacking. After the entire explanation of why I need to do this (my father is currently working in South America and will only return in October) their answer to me ..... send your father a sim card and tell him to phone the customer care line. <br> <br> Let me add that this is a contract they have with Cell C and currently the only way for my mother to communicate with my father. I phoned customer care and asked them to assist me, yet again I got the same sorry excuse. Send your ****her the sim and tell him to phone costumer care.<br> <br> You are quick to tell people to move to Cell C, how about you deliver some service whilst remembering this is SA