CONNECTION OR LINE PROBLEM

I have been struggling for more than 6 months with making outgoing calls. I thought this might be a phone or simcard problem but received a brand new phone and did a simswap but the problem persists.

Some days I have to call certain numbers 10 times before they go through. It keeps saying call cancelled or connects but with no one on the other side. Then other times if I try another number it goes through immediately. This doesn't happen all the time but at least 4 times per week or more. Some days up to 3 separate times in 1 day.

The call centre switched off my call barring and said this is probably a bad reception problem and I have to switch off my phone and on again. This is probably the WORST suggestion ever, who can switch off their phone every day, sometimes more? And what happens if it is an emergency and I can't make an outgoing call.

I also don't believe it is reception as my colleague sitting next to me every day for 9 hours also on Cell C never has this problem. The problem is my specific line and I need someone technical to look into this please. I just renewed my contract and can't go on like this for another 2 years