NM
Nick M

1 reviews | Active since Oct 2011

01 Feb 2015, 20:16

Connected To Internet...NOT!

I have a data contract with Cell C for 20Gigs per month, which I'm beginning to render fairly useless. <br> <br> Upon taking out this contract a couple months after a prior incident, everything seemed fairly fine, good internet connection, great speed, reliable, however from December 2014 and onwards, it has been nothing but a nightmare. Right now, to post this complaint, I actually had to use another service providers internet connection just to link up to the Internet.<br> <br> World peace right now seems easier to attain than connecting to the internet using my Cell C SIM. I have been patient for far too long, this needs to be fixed. I find myself sitting for hours pressing the connect button, trying to get on, doesn't work, then the disconnect button, then connect again and on and on! I have tried different modems, rebooting my PC and modems and NOTHING WORKS.<br> <br> I find it so strange that in the last week of the month, when all the unused data is going to expire that the problem worsens, ah yes, I know why, so I get billed for the full amount of data, including the expired amount that I couldn't use BECAUSE YOUR INTERNET CAN NEVER CONNECT!<br> <br> FIX THIS NOW! And I WANT my EXPIRED DATA BACK!

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Replies (1)
Cell C
Cell C's reply02 Feb 2015, 09:23
Official
Hello Nick-M,

Thank you for posting to us.

We have requested one of the consultants in the escalations team to contact you and assist with this matter. Do expect a call during the course of the day.

Regards
Cell C | PN

Best regards,