JD
James D
1 reviews | Active since Jan 2016
05 Feb 2022, 08:43
Congested network traffic
I'm sitting with about 15GB of Flexi LTE data that I am barely able to use. The catch is that it seems their policy does not promise a minimum bandwidth nor coverage. The bandwidth is so volatile that I can not give an accurate estimate, but the last speed test I did yielded a result of a mere 50Kbps for download and what started at 20Mbps and leveled off to about 3 or 4Mbps for upload. I must have rocks in my head because I've been a customer for at least 20 years.
Helpful (0)
Replies (9)0
Replies (9)
Cell C's replyOfficial
05 Feb 2022, 17:55Hi James Durant
Thank you for contacting Cell C.
Please follow the below link to check the coverage in your area.
https://www.cellc.co.za/cellc/coverage-map
Regards
^MP
Thank you for contacting Cell C.
Please follow the below link to check the coverage in your area.
https://www.cellc.co.za/cellc/coverage-map
Regards
^MP
Best regards,
Cell C's reply05 Feb 2022, 17:55
Official
Hi James Durant
Thank you for contacting Cell C.
Please follow the below link to check the coverage in your area.
https://www.cellc.co.za/cellc/coverage-map
Regards
^MP
Thank you for contacting Cell C.
Please follow the below link to check the coverage in your area.
https://www.cellc.co.za/cellc/coverage-map
Regards
^MP
Best regards,
JD
James D's updateReviewer Update
06 Feb 2022, 11:55Thank you for your reply, but I had already checked and it appears I should have full coverage. I sometimes get an increase in bandwidth but it only lasts several minutes.
You can see from this screenshot: https://imgur.com/a/hKRZ5r9
You can see from this screenshot: https://imgur.com/a/hKRZ5r9
JD
James D's update06 Feb 2022, 11:55
Reviewer Update
Thank you for your reply, but I had already checked and it appears I should have full coverage. I sometimes get an increase in bandwidth but it only lasts several minutes.
You can see from this screenshot: https://imgur.com/a/hKRZ5r9
You can see from this screenshot: https://imgur.com/a/hKRZ5r9
Cell C's replyOfficial
06 Feb 2022, 15:05You're welcome.
What is the make & model of the device you are using?
^PN
What is the make & model of the device you are using?
^PN
Best regards,
Cell C's reply06 Feb 2022, 15:05
Official
You're welcome.
What is the make & model of the device you are using?
^PN
What is the make & model of the device you are using?
^PN
Best regards,
JD
James D's updateReviewer Update
06 Feb 2022, 15:49Xiaomi Redmi 6A, with latest system and app updates.
JD
James D's update06 Feb 2022, 15:49
Reviewer Update
Xiaomi Redmi 6A, with latest system and app updates.
Cell C's replyOfficial
06 Feb 2022, 21:10We advise you to get an LTE router for better connection.
^SM
^SM
Best regards,
Cell C's reply06 Feb 2022, 21:10
Official
We advise you to get an LTE router for better connection.
^SM
^SM
Best regards,
JD
James D's updateReviewer Update
06 Feb 2022, 23:11OK, I can try that. Thanks again for your assistance.
JD
James D's update06 Feb 2022, 23:11
Reviewer Update
OK, I can try that. Thanks again for your assistance.
Cell C's replyOfficial
07 Feb 2022, 16:29You are welcome.
^NZ
^NZ
Best regards,
Cell C's reply07 Feb 2022, 16:29
Official
You are welcome.
^NZ
^NZ
Best regards,
JD
James D's updateReviewer Update
06 Mar 2022, 22:01Hi again. Just to update this issue;
I have been using my normal Cell C SIM card in my smartphone and I am having the exact same issue as I had with the LTE-only SIM card. I am really convinced that this is a network issue in my area that I can only hope Cell C will find a solution to.
I have been using my normal Cell C SIM card in my smartphone and I am having the exact same issue as I had with the LTE-only SIM card. I am really convinced that this is a network issue in my area that I can only hope Cell C will find a solution to.
JD
James D's update06 Mar 2022, 22:01
Reviewer Update
Hi again. Just to update this issue;
I have been using my normal Cell C SIM card in my smartphone and I am having the exact same issue as I had with the LTE-only SIM card. I am really convinced that this is a network issue in my area that I can only hope Cell C will find a solution to.
I have been using my normal Cell C SIM card in my smartphone and I am having the exact same issue as I had with the LTE-only SIM card. I am really convinced that this is a network issue in my area that I can only hope Cell C will find a solution to.
JD
James D's updateReviewer Update
06 May 2022, 21:51Please could you assist once more. I was getting relatively good speeds of up to 20mbps but now it dropped to almost nothing and has been like this for days now.
JD
James D's update06 May 2022, 21:51
Reviewer Update
Please could you assist once more. I was getting relatively good speeds of up to 20mbps but now it dropped to almost nothing and has been like this for days now.