Confusion over repair handset. On the line for 45 minutes after Cell C drops the call.

Poor service. On the line for more than 45 minutes. No one can tell me how much the excess fee is on my repair. Insurance division at World Wide Insurance are clueless. Their repairs department has the phone booked, but neither insurance nor the Cell C head office knows about it..

Get a grip. Call me and tell me what the excess fee is, approve the repair and let's get the phone fixed.

As a compliance officer I am very confused as to how your systems work.

I hate the fact that I have to revert to Hellopeter to hopefully get a response!

G