1 reviews | Active since Apr 2017

05 May 2017, 08:10

Confusion

<p>On the 25th of April I yet again requested that the get more service be deactivated from my account. I then got an sms stating that the service is deactivated. This morning I receive another sms from cell c stating that the get more service cannot be deactivated from my account and I should contact cell c customer care. I cannot understand why she simple request as cancellation of a service I do not use is so difficult. I am seriously considering cancelling all my contracts with cell c and moving to a network that can do a simple cancellation request when needed.</p>

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Replies (1)
Cell C
Cell C's reply05 May 2017, 09:04
Official

Hi Mark

The service was cancelled on the 25/04/17 and it still reflects as deactivated on the system.

A team member will contact you for further assistance.

Regards

Cell C | PN

Best regards,