JB
Johannes B
1 reviews | Active since Nov 2014
20 May 2025, 07:24
Confused Cell C
Last year I was in a bad situation with my finances and fell behind on my Cell C contract. Due to this I was handed over to a lawyer company for collection with which I am fine with. Payments were made to this company. Last week I received notice from Cell C that my account was again handed over and this time to a different company. I did mail them last week about this and am still waiting for collections department to contact me on this. Someone at Cell C is sleeping on job or professionally confused.
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
20 May 2025, 07:39Dear Johannes Breet,
Thank you for contacting Cell C.
We understand how frustrating and confusing this must be, especially after making arrangements with the initial collections agency. We’ve referred your query to our relevant team for urgent review, and someone will be in touch with you directly to clarify the matter and assist further.
We appreciate your patience in the meantime.
Regards, Cell C | TM
Thank you for contacting Cell C.
We understand how frustrating and confusing this must be, especially after making arrangements with the initial collections agency. We’ve referred your query to our relevant team for urgent review, and someone will be in touch with you directly to clarify the matter and assist further.
We appreciate your patience in the meantime.
Regards, Cell C | TM
Best regards,
Cell C's reply20 May 2025, 07:39
Official
Dear Johannes Breet,
Thank you for contacting Cell C.
We understand how frustrating and confusing this must be, especially after making arrangements with the initial collections agency. We’ve referred your query to our relevant team for urgent review, and someone will be in touch with you directly to clarify the matter and assist further.
We appreciate your patience in the meantime.
Regards, Cell C | TM
Thank you for contacting Cell C.
We understand how frustrating and confusing this must be, especially after making arrangements with the initial collections agency. We’ve referred your query to our relevant team for urgent review, and someone will be in touch with you directly to clarify the matter and assist further.
We appreciate your patience in the meantime.
Regards, Cell C | TM
Best regards,
JB
Johannes B's updateReviewer Update
20 May 2025, 08:33Thank you Cell C. I have just been contacted by customer services.
it is just a pity that I have to resort to hello Peter before I get someone to do something.
it is just a pity that I have to resort to hello Peter before I get someone to do something.
JB
Johannes B's update20 May 2025, 08:33
Reviewer Update
Thank you Cell C. I have just been contacted by customer services.
it is just a pity that I have to resort to hello Peter before I get someone to do something.
it is just a pity that I have to resort to hello Peter before I get someone to do something.
Cell C's replyOfficial
20 May 2025, 08:47Thank you for the update.
We completely understand your frustration, and we’re truly sorry that you had to go to those lengths to get attention on this matter. That’s certainly not the experience we aim to provide, and we’ll be using your feedback to help improve our turnaround times and customer support.
We’re glad to hear that someone from our team has now been in touch, and we hope the matter is being resolved to your satisfaction. Should you need any further assistance, please don’t hesitate to let us know.
Regards,
Cell C | TM
We completely understand your frustration, and we’re truly sorry that you had to go to those lengths to get attention on this matter. That’s certainly not the experience we aim to provide, and we’ll be using your feedback to help improve our turnaround times and customer support.
We’re glad to hear that someone from our team has now been in touch, and we hope the matter is being resolved to your satisfaction. Should you need any further assistance, please don’t hesitate to let us know.
Regards,
Cell C | TM
Best regards,
Cell C's reply20 May 2025, 08:47
Official
Thank you for the update.
We completely understand your frustration, and we’re truly sorry that you had to go to those lengths to get attention on this matter. That’s certainly not the experience we aim to provide, and we’ll be using your feedback to help improve our turnaround times and customer support.
We’re glad to hear that someone from our team has now been in touch, and we hope the matter is being resolved to your satisfaction. Should you need any further assistance, please don’t hesitate to let us know.
Regards,
Cell C | TM
We completely understand your frustration, and we’re truly sorry that you had to go to those lengths to get attention on this matter. That’s certainly not the experience we aim to provide, and we’ll be using your feedback to help improve our turnaround times and customer support.
We’re glad to hear that someone from our team has now been in touch, and we hope the matter is being resolved to your satisfaction. Should you need any further assistance, please don’t hesitate to let us know.
Regards,
Cell C | TM
Best regards,
JB
Johannes B's updateReviewer Update
20 May 2025, 09:58Cell C have contacted me and issue is now sorted out.
Lots of thanks to Thandi Mtetwa for you assistance.
Lots of thanks to Thandi Mtetwa for you assistance.
JB
Johannes B's update20 May 2025, 09:58
Reviewer Update
Cell C have contacted me and issue is now sorted out.
Lots of thanks to Thandi Mtetwa for you assistance.
Lots of thanks to Thandi Mtetwa for you assistance.
Cell C's replyOfficial
20 May 2025, 10:18Dear Johannes Breet,
We’re so glad to hear that your issue has been resolved! 🎉 A big thank you to Thandi Mtetwa for her great work – we’ll be sure to pass on your appreciation.
To help us continue delivering excellent service, please click on the link you received via SMS or email to review your experience. Your feedback means the world to us!
Kind regards,
Cell C | TM
We’re so glad to hear that your issue has been resolved! 🎉 A big thank you to Thandi Mtetwa for her great work – we’ll be sure to pass on your appreciation.
To help us continue delivering excellent service, please click on the link you received via SMS or email to review your experience. Your feedback means the world to us!
Kind regards,
Cell C | TM
Best regards,
Cell C's reply20 May 2025, 10:18
Official
Dear Johannes Breet,
We’re so glad to hear that your issue has been resolved! 🎉 A big thank you to Thandi Mtetwa for her great work – we’ll be sure to pass on your appreciation.
To help us continue delivering excellent service, please click on the link you received via SMS or email to review your experience. Your feedback means the world to us!
Kind regards,
Cell C | TM
We’re so glad to hear that your issue has been resolved! 🎉 A big thank you to Thandi Mtetwa for her great work – we’ll be sure to pass on your appreciation.
To help us continue delivering excellent service, please click on the link you received via SMS or email to review your experience. Your feedback means the world to us!
Kind regards,
Cell C | TM
Best regards,