1 reviews | Active since Sept 2016
Confused and Irritated Customer
My contract is due for an upgrade and almost every week I receive a call from an agent inisstging that I should upgrade.
On every call I notify the agent that I am going on maternity leave for the next 4 months and that I am looking to go onto a month to month basis and only pay for my benefits as the device portion is paid up.
I have mentioned this on numerous occasions and on every call the consultant will tell me that I cannot move over onto a month to month - as my current package (Pinnacle 100 Top-Up) is expiring and Cell C is migrating me over to a Pinnacle 500MB Top-Up, I am automatically agreeing to signing up for a new 24 month contract which I have not agreed to. Please can this be confirmed that I have not signed up for another 24 month contract as I want to remain on a month to month till further notice.
I have told the consultant if they are interested in a sale, they can contact me in March next year as I am not willing to incur an additional cost whilst I am receiving UIF benefits.
Secondly, I am constantly receiving marketing messages from Cell which I have not signed up for. Please can I be removed from any mailing lists.
Someones assistance with the above matters will be highly appreciated.
Apologies for the unpleasant service experienced.
Kindly note that you are still on your old package, nothing has changed. When your contract expires, you will be moved to a month to month.
^SM
Apologies for the unpleasant service experienced.
Kindly note that you are still on your old package, nothing has changed. When your contract expires, you will be moved to a month to month.
^SM
