RR
Ronald R

1 reviews | Active since Aug 2018

22 Aug 2025, 11:08

Confirmation Message *Business Name:* Cell C *Rating:* 1 out of 5 *Review:* So last week friday I added my complain about cell c affecting my credit after I closed my contact last year October already

Confirmation Message *Business Name:* Cell C *Rating:* 1 out of 5 *Review:* So last week friday I added my complain about cell c affecting my credit after I closed my contact last year October already. This morning a man by the name Sidwell called to say he is about to resolve the issue. Now I call in a lady named Palesa confirmed that although my account shows up to date they can not give me a paid up letter because I skipped a payment last year in August then 1st week in September went to pay. But it was never updated because it was not handed over so now I have to wait 3months for my credit to be resolved....so meaning cell c would have left my information not updated if I had not call in.bits been 9months since I canceled the contact now they blame me for skipping a payment that I fixed 10months ago. So I have to wait I can't make loan for my studies.

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Replies (1)
Cell C
Cell C's reply22 Aug 2025, 12:07
Official
Dear Ronald Rhulano,

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration this situation has caused you.

We understand how important it is for your credit information to be accurate, especially as it affects your ability to access loans for your studies. Please be assured that we are taking this matter seriously.

We will follow up with the relevant department and revert back to you shortly with an update. Thank you for your patience and understanding.

Regards
Cell C | NT