Compliant Regarding Purchase no Refund within the 30mins of returning

Dear Sir/Madam, I hope this message finds you well. I am writing to express my dissatisfaction with the service I received at on Friday at Promenade Cell c -Approximately one hour ago, I purchased a Supa Fly device from your cell c, only to find out upon returning home that my husband had already bought one for me and that I no longer require this is.(its still close and same condition as it was) Arrived back in store at 30mins afterwords Purchased at 15h37 However, the manager on duty, Candice - handled the situation in a manner that I found to be unprofessional and unsupportive. Her tone was dismissive, and she did not appear to appreciate the urgency of my request. Unfortunately, Candice did not share this sentiment. She rather wanted the saleperson to refund me more worried about that instead of giving me the vendor number or contacting the vendor to ask for refund. However, I also request that if it can be changed for something else that my husband can make us of but no interest from Candice in that also . When I requested the vendor details for the return, Candice left to the back of the store and sent another staff member to provide me with the information via email, which was rather surprising and disappointing. Her lack of concern regarding my potential escalation of this issue to platforms like Hello Peter reflects poorly on her managerial capabilities. I have been a loyal customer of Cell C for many years, and I have always valued the service and products provided by cellc However, the treatment I received today from Candice was entirely uncalled for. I must commend the salesperson who initially assisted me, as their professionalism and customer handling skills were far superior to that of the manager. I kindly request that this matter be addressed promptly. I emailed the customer services (manager Candice and she rep**** today to advised that the email was sent to head office). I wish for my refund and nothing else.