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Mmakolobe H

1 reviews | Active since Sept 2024

18 Sept 2024, 14:57

Completely dissatisfied

I'm extremely dissatisfied with Cell C's service. Without my consent, they enrolled me in their 'Get More' program, causing my July debit order to nearly double. Despite assurances of investigation and resolution, I continue to be billed for this unwanted service.

I cancelled 'Get More' on July 29 and was told it would take 30 days to process. However, it's now two months later and I'm still being charged. Repeated calls to customer care and the 'Get More' line have yielded no assistance, with my concerns being passed back and forth.

I'm frustrated and disappointed that I'm paying for a service I don't use or understand. I demand immediate cancellation and a refund for the unauthorized charges.

0
Replies (3)
Cell C
Cell C's reply18 Sept 2024, 15:24
Official
Dear Mmakolobe Karabo Hlahla,

Thank you for reaching out to Cell C.

Please accept our apologies for the inconvenience you have experienced. For us to assist you promptly, could you please provide your ID and the specific Cell C number related to your account? This will enable us to access your details and offer a resolution.

Cell C | GM
MH
Mmakolobe H's update01 Oct 2024, 17:04
Reviewer Update
I am back again two week slater of them blowing up my phone and still no solution to my query. They debited yet again more than they should have for a service I don't use and had filed for a cancellation two months back. Two months and counting. They had said they will fix my October statement and refund the previous payments. I sent them my statements and banking details, still waiting in them to date.
Cell C
Cell C's reply01 Oct 2024, 17:41
Official
We apologize for your less than satisfactory experience with us, which did not meet our usual customer service standards.

We have emphasized the importance of resolving this matter promptly to our team, and we will contact you with an update.

Regards, 
Cell C | MN