Completely Disgusted

I received an sms from Cell C informing me that my contract account is currently in arrears and payment should be made in 48hours or my line will be cut off. I called the call centre to get more clarity as I had called the beginning of the week to confirm if the payment was received, the agent that i spoke to confirmed that the payment was received. I spoke to Nokwanda a team leader in the customer service department. I voiced out to Nokwanda that i as a customer was told that the payment was RECEIVED and not PENDING, i as a customer can not blamed for an agent misleading me by using incorrect terminology thus leading me to believe all was in order. It was ment to be stated that the payment was pending and would need a further 48 hours to verify that payment was recieved. I am disgusted that i as a customer would be expected to go to the bank and obtain statements and send all that through during my Christmas holidays. I have always heard that Cell C has ZERO customer service but having to experience it first hand is unfortunate and has left a bad taste in my mouth. Nokwanda promised to call at about 3pm 24/12/15 regarding another query of mine and its now the 25/12/15