Complete lack of service ONCE AGAIN!!

Once again my matter is still not being resolved with Cell C. After my first complaint on Hello Peter I received a call and was assisted by getting my line open again. I've received assistance from Pranitha Bisbath whom opened the line and advised that she would assist in cancelling the contract and porting my line. I've purchased my new sim and forwarded her the details however her out of office advised to contact Nnkukuleko Skhosana and Nokwazi Kola which I did and received no feedback. I've attempted calling Pranitha since she's been back from leave with no answer and my emails go unanswered. I am so FED UP with the complete lack of service from Cell C!!!