Complete joke Cell C

Infuriating Cell C AND NOW THE UPDATE Good day, my name is Winston and I am turning to social platforms out of desperation with the service of Cell C regarding my account. In 2019 I got a SIM only data plan for R289 per month for 50GB on a 24 month contract. I had no complaints about the plan and was happy with it. In March 2021 I was contacted to upgrade as the contract was nearing its end. I was offered the Home Connecta LTE plan for R199 for 50GB day and 50GB night. I was very happy with this upgrade and for the first two months or so everything was going well, I was billed accordingly. On May 5th I double checked my account on the app and per SMS and I was shown a balance of R0.00. However the trouble started on the 10th of May when they tried to debit my account again at which time the app reflected a due balance of R780. I was called again by a consultant who proceeded to tell me that they now offer a router for an additional R69, I agreed to this and was told by the consultant that I was billed the R700 due to the fact that on Cell C’s side it showed that I had not upgraded. Still not sure where R700 comes from but… The consultant promised to sort it out and call me back in 5 min. Never called. So far I have called Cell C many times and they have called me many times also, got ref numbers, were made promises, case escalated many times but NO RESOLUTION as yet. Once a week I am called by an agent telling me that I need to upgrade and the whole story repeats its self. My account is sky rocketing stands at over R2000. What am I to do? Is this the way Cell C treats loyal customers? Should I seek legal assistance and contact the Ombudsman? What must I do? This is very frustrating and ridiculous. This was written and posted 07 July 2021 and here’s the update or joke. I was contacted by the Social Media team from Cell C, after explaining my situation and furnishing them with all the info and documents I have the lady proceeded to tell me that she will look into it and sort it out. 3 Days later she contacted me via email and proceeded to inform me that she had sorted the whole matter and that my account is up-to-date. I rep**** to it and asked her to please confirm that I am also on the R199 Home Connecta package. She responded that I was on it. Good times… or not, so far my account still shows arrears. I am contacted by Cell C agents daily and told I am in arrears and that I am not on a R199 plan. At this point my case has been escalated numerous times I have three different ref numbers but I still am in the dark. No resolution all though I have email proof that it was suppose to be sorted out weeks ago. What do I do, I can only think of contacting ICASA. A further funny for the reader, while standing in Cell C Matlosana I was called by a Cell C agent and told that my account is current and that I am on a R305 plan. As the agent is telling me this the clerk in the store signs into my account where it shows a total different story, so my question is does everyone at Cell C use the same systems or are they simply just making it all up as they go along???