Complete ineptitude. they have no idea what they are doing

So Cell C didnt debit my account for September. I called and asked why . I was told that i had been converted to a Cash Account. i asked to be debited for t hat premium. i was told the debit order would go off on the 10th of October. Today i try to make a call i am told my service is suspended . i call Cell C. i get through to Tshepiso who is the most unhelpful person on earth. Refuses to give me her surname. Refuses to put me through to her team leader. Refuses to give me the name of the person i spoke to last week. she eventually says she will put me through to her team leader and i am waiting on the line for 20 minutes. no solution. just gaslighting me.