Complain/Warning.

I am a Cell C customer and I've been for years. My last 2 contracts were both paid up for 3-4 months respectively, but I didnt convert them to pre-paid and continued to pay R480.99 per month for data bundles, smses, airtime and insurence for the one device. I got a call in March this year from Cell C direct...and was offered an enticing upgrade special for my primary number 084....(with the same data bundles, smses, airtime and 2 devices plus 2 free devices)for R499 per month. When I asked what was the catch, I was told there's no catch there only difference is that the contract will run for 36 months, with that being said I agreed the go through with the upgrade. To my surprise at the end of the month double was deducted from my account. I've tried to fix this with cell c, logged in a case was given a case number but with no luck even after listening to the voice recordings. The fact that at the beginning of the conversation we talk about upgrading one number for R499....but end up with both upgraded. I feel that I was misled and now stuck with this finacial burden for the next 33 month.

Rather go to a services provider's store and speak face to face with a consultant, DO NOT UPGRADE OVER THE PHONE!

I WOULD APPRECIATE ANY ASSISTANCE, TO RESOLVING THIS MATTER!

Thank you, in advance.