1 reviews | Active since May 2016
Complaints against Cell C Case Number ***- Breach of Contract Cell *** - No or pathetic Cell and Data Coverage -Phone ****** due to pathetic Service- Sim Swap still not done After a week - Poor Service, Cell C does not Reply or Contact
<p>Good Day</p> <p>Still Ny Feedback or Reply from Cell C Case Number ***</p> <p>I am now without my BUSINESS NUMBER and CELLPHONE for over a week due to Cell C’s Pathetic service and coverag</p> <p>Cell C Case Number ***</p> <p>with Ref Numbers *** (Siswe) and *** (Thule)</p> <p> </p> <p>I Would Like to Put in a few complaints against Cell C for total Pathetic Service and Total Breach of Contract, as follows:</p> <p> </p> <p>I have 2 Cell C Contracts. We Live in Rustenburg and rely on our Cell phones for Business and personal. My Wife and I have continuous Cell C Coverage/reception Problems. as follows:<br />Continuous poor Cell C No or Very Poor Coverage with Numerous Dropped Calls and calls with a disturbing Loud noise and You cannot Hear the other Person.<br />No Data or Very Slow Data<br />Cell C poor coverage is experience at the mines (where I do Business) in other towns and cities as well.<br />We even got additional Telkom mobile Sim Cards to swap and change to getter better coverage, reception & Service. Changed My son’s prepaid to Telkom Mobile as well.</p> <p> <br />I am highly upset with Cell C No Coverage I was at Loftus Rugby Stadium on Saterday night 28th May 2016 with my son (12 Years). Half time I went to buy coldrinks and could not find my son.</p> <p>I tried to phone, sms and WhatsApp him but could not get through or send anything. phone showed coverage. I stood at different places again and again but could not get through on phone, text and whatsapp (tried for over 30 min to no avail while searching for my Son). I did not have airtime on the Telkom mobile phone.</p> <p>I then had to go to the toilet and put my phone in my jacket pocket to hear if it rings and for easy access (my hands were also full) came out of the toilet to try to phone again and my phone was ******.</p> <p>I usually put my phone in my Jeans pocket.</p> <p>Cell C owes me a new Samsung G900 Galaxy S5 due to their Pathetic Network with no Coverage.</p> <p>I reported it at Loftus Stadium Security (Control room) and used their phone to contact my wife in Rustenburg. That same night She contacted Cell C customer Centre to Report, Cancel sim and blacklist phone. They informed her, She is not authorised to do this and could not assist her.</p> <p> <br />On Monday 30th May, I got a new Cell C sim card, DID NOT RICA IT and phoned Cell C customer Care to do Sim swap from my *** number to new sim card *** (RICA No.***) (gave Cell C all details including alternative Telkom mobile Cell No ***<br />They informed me someone will contact me but no one contacted me on my alternative Telkom number. No one contacted me. (Someone contacted my Wife on Wednesday and informed her She is not authorised to do the sim swap?? And they will contact me. Again no one contacted me.</p> <p> </p> <p>I phoned and emailed everyday Since Monday the 30th May 2016 to speak to a Supervisor and a Manager but the consultants keep telling me they are not available and they will contact me on my alternative number ***. No</p> <p>One from Cell C has contacted me yet??</p> <p> </p> <p> On Friday Afternoon the consultant tells me they cannot do the sim swap because “I pre rica’d the Sim”. I DID NOT RICA THE SIM – CELL C MADE A STUFF UP AND RICA’D THE SIM</p> <p> </p> <p> </p> <p>I have complained on Hello peter and get closure where Cell C also commented they will contact me – still No one has contacted me</p> <p> </p>
Thank you for posting to us.
As per your previous complaint on Hello Peter not Get Closure, our consultants could not get hold of you on your contact numbers.
A follow up request has been sent and feedback will be provided. Do expect communication.
Regards
Cell C | PN
Thank you for posting to us.
As per your previous complaint on Hello Peter not Get Closure, our consultants could not get hold of you on your contact numbers.
A follow up request has been sent and feedback will be provided. Do expect communication.
Regards
Cell C | PN
PLEASE REPLY BY EMAIL - YOU HAVE ALL MY DETAILS
I did not get 1 missed call or missed call notification (FROM CELL C) on my alternative 081 number I provided to CELL C.
Cell C PROBABLY CONTACTED MY INACTIVE CELL 072 NUMBER DUE TO SIM SWAP NOT DONE YET BY CELL C.
I have also sent my complaints to ICASA.
ALDO GIORGINO
PLEASE REPLY BY EMAIL - YOU HAVE ALL MY DETAILS
I did not get 1 missed call or missed call notification (FROM CELL C) on my alternative 081 number I provided to CELL C.
Cell C PROBABLY CONTACTED MY INACTIVE CELL 072 NUMBER DUE TO SIM SWAP NOT DONE YET BY CELL C.
I have also sent my complaints to ICASA.
ALDO GIORGINO
SIM SWAP WAS DONE AFTER A WEEK AND A HALF. STILL NO REPLY OR FEEDBACK FROM CELL C ON MY COMPLAINTS
SIM SWAP WAS DONE AFTER A WEEK AND A HALF. STILL NO REPLY OR FEEDBACK FROM CELL C ON MY COMPLAINTS
STILL NO REPLY FROM Cell C - Case Number ********** 084
with Ref Numbers ********** (Siswe) and ********** 898 (Thule)
COMPLAINTS AS FOLLOWS:
I am highly upset with Cell C No Coverage I was at Loftus Rugby Stadium on Saterday night 28th May 2016 with my son (12 Years). Half time I went to buy coldrinks and could not find my son.I tried to phone, sms and WhatsApp him but could not get through or send anything. phone showed coverage. I stood at different places again and again but could not get through on phone, text and whatsapp (tried for over 30 min to no avail while searching for my Son). I did not have airtime on the Telkom mobile phone.
I then had to go to the toilet and put my phone in my jacket pocket to hear if it rings and for easy access (my hands were also full) came out of the toilet to try to phone again and my phone was ******.
I usually put my phone in my Jeans pocket.
Cell C owes me a new Samsung G900 Galaxy S5 due to their Pathetic Network with no Coverage.
I reported it at Loftus Stadium Security (Control room) and used their phone to contact my wife in Rustenburg. That same night She contacted Cell C customer Centre to Report, Cancel sim and blacklist phone. They informed her, She is not authorised to do this and could not assist her.
I have 2 Cell C Contracts. We Live in Rustenburg and rely on our Cell phones for Business and personal. My Wife and I have continuous Cell C Coverage/reception Problems. as follows:
Continuous poor Cell C No or Very Poor Coverage with Numerous Dropped Calls and calls with a disturbing Loud noise and You cannot Hear the other Person.
No Data or Very Slow Data
Cell C poor coverage is experience at the mines (where I do Business) in other towns and cities as well.
We even got additional Telkom mobile Sim Cards to swap and change to getter better coverage, reception & Service. Changed My son’s prepaid to Telkom Mobile as well.
ALDO GIORGINO
STILL NO REPLY FROM Cell C - Case Number ********** 084
with Ref Numbers ********** (Siswe) and ********** 898 (Thule)
COMPLAINTS AS FOLLOWS:
I am highly upset with Cell C No Coverage I was at Loftus Rugby Stadium on Saterday night 28th May 2016 with my son (12 Years). Half time I went to buy coldrinks and could not find my son.I tried to phone, sms and WhatsApp him but could not get through or send anything. phone showed coverage. I stood at different places again and again but could not get through on phone, text and whatsapp (tried for over 30 min to no avail while searching for my Son). I did not have airtime on the Telkom mobile phone.
I then had to go to the toilet and put my phone in my jacket pocket to hear if it rings and for easy access (my hands were also full) came out of the toilet to try to phone again and my phone was ******.
I usually put my phone in my Jeans pocket.
Cell C owes me a new Samsung G900 Galaxy S5 due to their Pathetic Network with no Coverage.
I reported it at Loftus Stadium Security (Control room) and used their phone to contact my wife in Rustenburg. That same night She contacted Cell C customer Centre to Report, Cancel sim and blacklist phone. They informed her, She is not authorised to do this and could not assist her.
I have 2 Cell C Contracts. We Live in Rustenburg and rely on our Cell phones for Business and personal. My Wife and I have continuous Cell C Coverage/reception Problems. as follows:
Continuous poor Cell C No or Very Poor Coverage with Numerous Dropped Calls and calls with a disturbing Loud noise and You cannot Hear the other Person.
No Data or Very Slow Data
Cell C poor coverage is experience at the mines (where I do Business) in other towns and cities as well.
We even got additional Telkom mobile Sim Cards to swap and change to getter better coverage, reception & Service. Changed My son’s prepaid to Telkom Mobile as well.
ALDO GIORGINO
We will ensure that this matter is sorted amicably. Do expect communication.
Regards
Cell C | DA
We will ensure that this matter is sorted amicably. Do expect communication.
Regards
Cell C | DA
PLEASE COMMUNICATE VIA EMAIL I AM IN NUMEROUS MEETINGS If Cell C CANNOT GET HOLD OF ME, ALSO LEAVE A MESSAGE BUT I PREFER EMAIL
ALDO GIORGINO
PLEASE COMMUNICATE VIA EMAIL I AM IN NUMEROUS MEETINGS If Cell C CANNOT GET HOLD OF ME, ALSO LEAVE A MESSAGE BUT I PREFER EMAIL
ALDO GIORGINO
CELL C TOOK 11 DAYS TO DO A SIM SWAP, 1 MONTH TO REPLY MY COMPLAINTS AND EMAILS. SEE REPLY BELOW FROM CELL C IN LOWER CASE AND MY COMMENTS IN UPPER CASE.
AS PER YOUR MAIL BELOW, PLEASE SEE ATTACHED ENQUIRY FROM 2013 ALREADY WITH NO REPLY AND NO ATTEMPT FIXING THE COVERAGE PROBLEMS FROM CELL C. ALSO MY COMMENTS IN UPPER CASE
PLEASE ESCELLATE THIS TO TOP MANAGEMENT - I WILL BE TAKING FURTHER AND CONTINUOUS ACTION UNTIL CELL C REPLACES MY PHONE AND CANCELLATION OF THIS CONTRACT WHICH HAS BEEN BREACHED BY CELL C
CELL C - We do apologise for the unfortunate loss of your phone and poor customer service.
YOU APOLOGISE FOR YOUR POOR CUSTOMER SERVICE BUT DO NOTHING ABOUT THE POOR NETWORK COVERAGE OR RESOLVING MY COMPLAINT (EVERYWHERE I’VE BEEN, INCLUDING RUSTENBURG, NORTHAM, THABAZIMBI, PRETORIA, IMPALA, LONMIN & ANGLO PLATINUM, BRITS, HARTEBEE****RT, CAPETOWN ETC.)
THE LOSS OF MY PHONE WAS DIRECTLY DUE TO CELL C’S PATHETIC NETWORK COVERAGE AND LACK OF CELLULAR TOWER/NETWORK INFRASTRUCTURE. THIS WAS AN EMERGENCY WITH NUMEROUS ATTEMPTS TRYING TO CONTACT AND FIND MY SON AT A VERY BUSY RUGBY MATCH INCLUDING CALLING, SMS’S AND WHATSAPPS.
CELL C - We take all reasonable measures to ensure that network signal is available on a consistent and continuous basis, but we cannot always guarantee a continuous fault-free service due to the below factors that can at times impact on the signal.
CELL C - Physical obstructions –
POOR NETWORK COVERAGE ESPECIALLY SLOW DATA IS EXPERIENCED OUTSIDE MY HOUSE EVEN IN THE STREET, MINES, SCHOOL FIELDS – WHEN I TRIED TO PHONE MY SON AT LOFTUS, I EVEN WALKED UP TO 300M AWAY FROM THE STADIUM AND BUILDINGS TO NO AVAIL STILL NO CELL C COVERAGE
CELL C- Radio interference -
I DON’T CARRY A RADIO OR WALKY TALKY WITH ME. RADIO STATIONS RECEPTION VERY WEAK IN RUSTENBURG, THERE CANNOT BE RADIO INTERFERENCE EVERYWHERE I EXPERIENCE POOR CELL COVERAGE
CELL C - Network Congestion due to a number of people trying to use the Cell C Network at the same time –
POOR CELL C COVERAGE EXPERIENCED EVERYDAY AT VARIOUS CITIES AND PLACES – IN OTHER WORDS CELL C CELLULAR NETWORK CAPACITY AND INFRASTRUCTURE CANNOT SUFFICE AND CATER FOR ALL ITS CUSTOMERS MOST OF THE TIME .
CELL C - Bad weather –
WINTER, SUMMER, RAIN, NO RAIN, CELL C HAS PERMANENT COVERAGE AND NETWORK PROBLEMS. WHEN USING TELKOM MOBILE ON THESE PHONES, WE EXPERIENCE BETTER RECEPTION, COVERAGE AND FASTER INTERNET.
CELL C - the features or functionality of your Equipment –
AS PER ATTACHED MAIL, I’VE BEEN EXPERIENCING COVERAGE PROBLEMS FOR A LONG TIME WITH VARIOUS PHONES RANGING FROM NOKIA, HTC, SAMSUNG. RECENTLY MY ****** PHONE SAMSUNG S5; S3 MINI; SAMSUNG J1, J5, J3 ETC. – WHEN USING TELKOM MOBILE ON THESE PHONES, WE EXPERIENCE BETTER RECEPTION, COVERAGE AND FASTER INTERNET.
ITS NOT THE PHONES. MY WIFE HAS DUAL SIM AND EXPERIENCES LESS PROBLEMS ON TELKOM MOBILE.
WHEN USING TELKOM MOBILE ON THESE PHONES, WE EXPERIENCE BETTER RECEPTION, COVERAGE AND FASTER INTERNET EVERYWHERE
CELL C - Unfortunately Cell C cannot replace the handset but if your handset is insured we will assist in providing you with the relevant details in order to assist with your insurance claim.
THE LOSS OF MY PHONE WAS DIRECTLY DUE TO CELL C’S PATHETIC NETWORK COVERAGE AND LACK OF CELLULAR TOWER/NETWORK INFRASTRUCTURE. THIS WAS AN EMERGENCY WITH NUMEROUS ATTEMPTS TRYING TO CONTACT AND FIND MY SON AT A VERY BUSY RUGBY MATCH INCLUDING CALLING, SMS’S AND WHATSAPPS.
CELL C - In regards to the coverage issues experienced at your residence please provide us with the below information behalf in order to assign our Network management team for them to assist.
IVE BEEN COMPLAINING SINCE 2013 ABOUT COVERAGE AT MY RESIDENCE AND CELL C HAS DONE NOTHING ABOUT IT OR TO IMPROVE SERVICE OR PHONE/NETWORK COVERAGE
ALDO GIORGINO
CELL C TOOK 11 DAYS TO DO A SIM SWAP, 1 MONTH TO REPLY MY COMPLAINTS AND EMAILS. SEE REPLY BELOW FROM CELL C IN LOWER CASE AND MY COMMENTS IN UPPER CASE.
AS PER YOUR MAIL BELOW, PLEASE SEE ATTACHED ENQUIRY FROM 2013 ALREADY WITH NO REPLY AND NO ATTEMPT FIXING THE COVERAGE PROBLEMS FROM CELL C. ALSO MY COMMENTS IN UPPER CASE
PLEASE ESCELLATE THIS TO TOP MANAGEMENT - I WILL BE TAKING FURTHER AND CONTINUOUS ACTION UNTIL CELL C REPLACES MY PHONE AND CANCELLATION OF THIS CONTRACT WHICH HAS BEEN BREACHED BY CELL C
CELL C - We do apologise for the unfortunate loss of your phone and poor customer service.
YOU APOLOGISE FOR YOUR POOR CUSTOMER SERVICE BUT DO NOTHING ABOUT THE POOR NETWORK COVERAGE OR RESOLVING MY COMPLAINT (EVERYWHERE I’VE BEEN, INCLUDING RUSTENBURG, NORTHAM, THABAZIMBI, PRETORIA, IMPALA, LONMIN & ANGLO PLATINUM, BRITS, HARTEBEE****RT, CAPETOWN ETC.)
THE LOSS OF MY PHONE WAS DIRECTLY DUE TO CELL C’S PATHETIC NETWORK COVERAGE AND LACK OF CELLULAR TOWER/NETWORK INFRASTRUCTURE. THIS WAS AN EMERGENCY WITH NUMEROUS ATTEMPTS TRYING TO CONTACT AND FIND MY SON AT A VERY BUSY RUGBY MATCH INCLUDING CALLING, SMS’S AND WHATSAPPS.
CELL C - We take all reasonable measures to ensure that network signal is available on a consistent and continuous basis, but we cannot always guarantee a continuous fault-free service due to the below factors that can at times impact on the signal.
CELL C - Physical obstructions –
POOR NETWORK COVERAGE ESPECIALLY SLOW DATA IS EXPERIENCED OUTSIDE MY HOUSE EVEN IN THE STREET, MINES, SCHOOL FIELDS – WHEN I TRIED TO PHONE MY SON AT LOFTUS, I EVEN WALKED UP TO 300M AWAY FROM THE STADIUM AND BUILDINGS TO NO AVAIL STILL NO CELL C COVERAGE
CELL C- Radio interference -
I DON’T CARRY A RADIO OR WALKY TALKY WITH ME. RADIO STATIONS RECEPTION VERY WEAK IN RUSTENBURG, THERE CANNOT BE RADIO INTERFERENCE EVERYWHERE I EXPERIENCE POOR CELL COVERAGE
CELL C - Network Congestion due to a number of people trying to use the Cell C Network at the same time –
POOR CELL C COVERAGE EXPERIENCED EVERYDAY AT VARIOUS CITIES AND PLACES – IN OTHER WORDS CELL C CELLULAR NETWORK CAPACITY AND INFRASTRUCTURE CANNOT SUFFICE AND CATER FOR ALL ITS CUSTOMERS MOST OF THE TIME .
CELL C - Bad weather –
WINTER, SUMMER, RAIN, NO RAIN, CELL C HAS PERMANENT COVERAGE AND NETWORK PROBLEMS. WHEN USING TELKOM MOBILE ON THESE PHONES, WE EXPERIENCE BETTER RECEPTION, COVERAGE AND FASTER INTERNET.
CELL C - the features or functionality of your Equipment –
AS PER ATTACHED MAIL, I’VE BEEN EXPERIENCING COVERAGE PROBLEMS FOR A LONG TIME WITH VARIOUS PHONES RANGING FROM NOKIA, HTC, SAMSUNG. RECENTLY MY ****** PHONE SAMSUNG S5; S3 MINI; SAMSUNG J1, J5, J3 ETC. – WHEN USING TELKOM MOBILE ON THESE PHONES, WE EXPERIENCE BETTER RECEPTION, COVERAGE AND FASTER INTERNET.
ITS NOT THE PHONES. MY WIFE HAS DUAL SIM AND EXPERIENCES LESS PROBLEMS ON TELKOM MOBILE.
WHEN USING TELKOM MOBILE ON THESE PHONES, WE EXPERIENCE BETTER RECEPTION, COVERAGE AND FASTER INTERNET EVERYWHERE
CELL C - Unfortunately Cell C cannot replace the handset but if your handset is insured we will assist in providing you with the relevant details in order to assist with your insurance claim.
THE LOSS OF MY PHONE WAS DIRECTLY DUE TO CELL C’S PATHETIC NETWORK COVERAGE AND LACK OF CELLULAR TOWER/NETWORK INFRASTRUCTURE. THIS WAS AN EMERGENCY WITH NUMEROUS ATTEMPTS TRYING TO CONTACT AND FIND MY SON AT A VERY BUSY RUGBY MATCH INCLUDING CALLING, SMS’S AND WHATSAPPS.
CELL C - In regards to the coverage issues experienced at your residence please provide us with the below information behalf in order to assign our Network management team for them to assist.
IVE BEEN COMPLAINING SINCE 2013 ABOUT COVERAGE AT MY RESIDENCE AND CELL C HAS DONE NOTHING ABOUT IT OR TO IMPROVE SERVICE OR PHONE/NETWORK COVERAGE
ALDO GIORGINO
CELL C PATHETIC SERVICE AND EMPTY PROMISES - NO REPLY OR COMMUNICATION FROM CELL C AS PROMISED IN THEIR REPLY YESTERDAY
ALDO GIORGINO
CELL C PATHETIC SERVICE AND EMPTY PROMISES - NO REPLY OR COMMUNICATION FROM CELL C AS PROMISED IN THEIR REPLY YESTERDAY
ALDO GIORGINO
CELL C STILL THE WORST NETWORK IN RSA. STILL NO OR PATHETICALLY SLOW INTERNET AND WORST AND THE MOST DROPPED CALLS OUT OF ALL THE NETWORKS.
MY S5 SAMSUNG PHONE WAS ****** DIRECTLY DUE TO NO CELL C CELL AND NETWORK COVERAGE AT LOFTUS ON 28TH APRIL 2016, TRYING TO GET HOLD OF MY SON WHO WAS LOST. I HAD TO PUT MY PHONE IN MY JACKET FOR EASY ACCESS AND IT WAS PICK POCKETED.
I DIRECTLY BLAME CELL C FOR THE LOSS OF MY PHONE.
CELL C ASKED FOR MY ADDRESS BUT STILL NO FEEDBACK OR IMPROVEMETS FROM CELL C ON THE PATHETIC COVERAGE AT MY HOUSE/AREA OF RESIDENCE BUT IN GENERAL **** COVERAGE EVERYWHERE.
ALDO GIORGINO
CELL C STILL THE WORST NETWORK IN RSA. STILL NO OR PATHETICALLY SLOW INTERNET AND WORST AND THE MOST DROPPED CALLS OUT OF ALL THE NETWORKS.
MY S5 SAMSUNG PHONE WAS ****** DIRECTLY DUE TO NO CELL C CELL AND NETWORK COVERAGE AT LOFTUS ON 28TH APRIL 2016, TRYING TO GET HOLD OF MY SON WHO WAS LOST. I HAD TO PUT MY PHONE IN MY JACKET FOR EASY ACCESS AND IT WAS PICK POCKETED.
I DIRECTLY BLAME CELL C FOR THE LOSS OF MY PHONE.
CELL C ASKED FOR MY ADDRESS BUT STILL NO FEEDBACK OR IMPROVEMETS FROM CELL C ON THE PATHETIC COVERAGE AT MY HOUSE/AREA OF RESIDENCE BUT IN GENERAL **** COVERAGE EVERYWHERE.
ALDO GIORGINO